Patient Access Coordinator

Baptist Health; Salem (IN); On-site; USD 35,000 - 45,000; Full time

Job summary

Baptist Health is seeking a Patient Access Coordinator to join their team. This full-time position involves critical duties such as patient registration, verifying insurance eligibility, and providing excellent customer service. The role requires a commitment to the values of Baptist Health and offers professional growth within a supportive environment.

Qualifications

• High school diploma or equivalent needed.
• Registration experience preferred.

Responsibilities

• Registers patient in a timely and accurate manner.
• Directs patients, answers the phone, and handles inquiries.
• Ensures eligibility and benefits are verified prior to visit.

Skills

Customer Service

Communication

Organizational Skills

Attention to Detail

Education

High school diploma or equivalent

Job description

Job Description:

Baptist Health Medical Group

Patient Access Coordinator

Internal Medicine

Salem, Indiana

Full Time/First Shift

Principle Duties and Responsibilities:

These duties and responsibilities are intended to reflect the major responsibilities and duties of the job but is not intended to describe minor duties or other responsibilities as may be assigned from time to time. These duties include:

• Demonstrates a commitment to the mission, vision and values of Baptist Health.

• Registers patient in a timely and accurate manner, obtaining demographic and accurate insurance information.

• Directs patients, answers the phone, and handles inquiries.

• Ensures eligibility, Medicare compliance and benefits are properly verified prior to visit.

• Demonstrates skill with all applicable access software systems.

• Establishes patient portion due estimates and performs point of service collections activities. Can communicate with patient to establish payment expectations and plans based on individual insurance benefit plans.

• Pre-registers patients. Demonstrates ability to have meaningful discussion of benefits with patient when pre-registering, and when present in the department.

• Exhibits excellent customer service skills with patients, fellow employees, physicians and office staff.

• Performs other related duties as assigned or requested in order to maintain a high level of service.

• Completes required continuous training and education, including department specific requirements.

• Maintains all patients visit information within the system, updating as requested.

• Demonstrates knowledge of the legal aspect of access services, including state and federal regulatory body requirements regarding access services

Minimum Education, Training and Experience Required

• High school diploma or equivalent

• Registration Experience Preferred

Patient Access, Coordinator, Front Desk, Office, Front Office, Receptionist, Clinic, Customer Service, Administrative

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.