Patient Access Coordinator

USA Health; Mobile (AL); On-site; USD 30,000 - 42,000; Full time

Job summary

The University of South Alabama is seeking an access center assistant to support patient registration, scheduling, and billing activities at USA Health in Mobile, AL. You will greet patients, verify demographics and insurance, enter data into the EHR, and coordinate with clinics to ensure timely appointments and accurate billing.

This role emphasizes customer service, confidentiality, and teamwork in a fast-paced healthcare setting.

Qualifications

• High School Diploma or equivalent with 1 year of clerical experience in access center, customer service, or healthcare.
• Experience with Electronic Medical Records preferred.
• Comparable combination of education and experience may substitute for the above requirements.

Responsibilities

• Calls patients to remind them of scheduled appointments, reschedule no-show appointments and verify demographic information for billing purposes.
• Prepares charts and encounter tickets for scheduled clinics per policies and guidelines.
• Register patients accurately and maintains demographic information in the EHR.
• Greet patients and visitors professionally and courteously.
• Schedule, reschedule, and confirm patient appointments.
• Collaborate with providers, nursing staff, and other departments to ensure seamless patient access and care coordination.
• Obtains demographic and insurance information and verifies eligibility and benefits.

Skills

Customer service

Communication

Organization

Multitasking

Medical terminology

Insurance verification

Authorization processes

Microsoft Office

Healthcare software

Confidentiality

Problem solving

Fast-paced environment

Education

High School Diploma or equivalent

Tools

Electronic Medical Records (EMR)

Job description

The University of South Alabama is seeking an access center assistant to support patient registration, scheduling, and billing activities at USA Health in Mobile, AL. You will greet patients, verify demographics and insurance, enter data into the EHR, and coordinate with clinics to ensure timely appointments and accurate billing.

This role emphasizes customer service, confidentiality, and teamwork in a fast-paced healthcare setting.