Patient Access Coordinator

Baptist Health; La Grange (KY); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare provider is seeking a Patient Access Coordinator in La Grange, KY. This full-time position requires the individual to register patients accurately while ensuring Medicare compliance and excellent customer service. Responsibilities include directing patient inquiries and managing benefits discussions. Candidates must have a high school diploma and experience in registration is preferred. Join a dedicated team focused on patient care and support.

Qualifications

• Must be able to register patients accurately and timely.
• Experience with insurance verification and compliance is preferred.
• Demonstrates commitment to organizational mission and values.

Responsibilities

• Register patients while obtaining demographic and insurance information.
• Direct patients, handle inquiries, and answer phones.
• Ensure Medicare compliance and benefits verification before visits.

Skills

Excellent customer service skills

Knowledge of access software systems

Ability to provide payment expectations

Education

High school diploma or equivalent

Job description

Summary

Baptist Health Medical Group — Patient Access Coordinator, OBGYN, LaGrange, KY, Full time/First shift

Responsibilities

• Demonstrates a commitment to the mission, vision and values of Baptist Health.
• Registers patient in a timely and accurate manner, obtaining demographic and accurate insurance information.
• Directs patients, answers the phone, and handles inquiries.
• Ensures eligibility, Medicare compliance and benefits are properly verified prior to visit.
• Demonstrates skill with all applicable access software systems.
• Establishes patient portion due estimates and performs point of service collections activities. Can communicate with patient to establish payment expectations and plans based on individual insurance benefit plans.
• Pre-registers patients. Demonstrates ability to have meaningful discussion of benefits with patient when pre-registering, and when present in the department.
• Exhibits excellent customer service skills with patients, fellow employees, physicians and office staff.
• Performs other related duties as assigned or requested in order to maintain a high level of service.
• Completes required continuous training and education, including department specific requirements.
• Maintains all patients visit information within the system, updating as requested.
• Demonstrates knowledge of the legal aspect of access services, including state and federal regulatory body requirements regarding access services.

Minimum Education, Training and Experience Required

• High school diploma or equivalent
• Registration Experience Preferred

Baptist Health is an Equal Employment Opportunity employer.