Patient Access Coordinator

Nova Southeastern University; Fort Lauderdale (FL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Tuition waiver

Retirement plans

Medical and dental coverage

Job summary

Nova Southwestern University is seeking a Patient Access Coordinator to manage front desk operations, lead clinical staff, and deliver exceptional patient service in our healthcare setting.

The role includes supervising staff, handling registrations and insurance payments, scheduling appointments, and ensuring HIPAA compliance. Strong MS Office skills and bilingual abilities are a plus; a high school diploma with experience or an associate degree is preferred.

Qualifications

• 2+ years of customer service/admin experience in an office setting, or an associate degree with 1+ year relevant experience.
• Proficiency in MS Office (Word, Excel, Outlook).
• Bilingual preferred (Spanish/English or Haitian Creole/English).

Responsibilities

• Lead, train, and monitor staff to maintain clinical and operational standards.
• Manage patient registration, insurance payments, and financial transactions.
• Schedule patient appointments and ensure seamless patient flow.
• Resolve patient inquiries and concerns with professionalism.
• Maintain HIPAA compliance and NSU policies.

Skills

MS Office

Organizational skills

Interpersonal skills

Phone etiquette

Attention to detail

Education

High school diploma

Associate degree

Tools

EMR software

Job description

Join Our Team at Nova Southwestern University!

Are you passionate about providing exceptional customer service in a healthcare setting? NSU Health - Davie office is looking for a dedicated Patient Access Coordinator to join our team!

Why NSU Health?

At NSU Health, we take pride in fostering a dynamic environment where employees thrive.

• Comprehensive benefits, including tuition waiver and retirement plans
• Excellent medical and dental coverage

About the Role:

As a Patient Access Coordinator, you will play a key role in ensuring smooth front desk operations, guiding a team of clinical staff, and delivering top-tier customer service to our patients. Your responsibilities will include:

• Leading, training, and monitoring staff to maintain clinical and operational standards
• Managing patient registration, insurance payments, and financial transactions
• Scheduling patient appointments and ensuring seamless patient flow
• Resolving patient inquiries and concerns with professionalism
• Maintaining compliance with HIPAA regulations and NSU policies

What We’re Looking For:

Education: High school diploma (or equivalent) and 2+ years of customer service/admin experience in an office setting OR an associate’s degree with 1+ year of relevant experience

Skills: Proficiency in MS Office (Word, Excel, Outlook), strong organizational and interpersonal skills, excellent phone etiquette, and attention to detail

Bonus Points: Experience with Electronic Medical Records (EMR) and bilingual (Spanish/English or Haitian Creole/English)

Ready to Make an Impact?

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