Patient Access Coordinator

Aura Health; City of Albany (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Aura Health is seeking a friendly Patient Access Representative in Albany, NY. You will greet patients, verify registrations, collect copays, and enter data into the EMR to ensure accurate scheduling and billing, while delivering a positive first impression.

You will coordinate with front desk and clinical teams, review insurance benefits, and travel between office locations as needed. Excellent organization, communication, and HIPAA awareness are essential to maintain smooth patient flow in a

Qualifications

• High School Diploma required; higher education preferred.
• Knowledge of medical insurances is a plus.
• Exceptional customer service, communication, and interpersonal skills.
• Experience with EMR and practice management systems.
• Highly organized with keen attention to detail.
• Ability to multitask, adapt quickly, and work efficiently in a fast-paced environment.
• Reliable transportation and willingness to travel between locations.

Responsibilities

• Prepare and verify appointment data, ensuring completeness and accuracy of forms, insurance eligibility, and patient status.
• Greet patients promptly and answer incoming calls professionally.
• Review and update patient information, collect copayments, and reconcile daily payments.
• Coordinate with other departments to ensure smooth patient throughput and processing.
• Schedule follow-up appointments and tests as needed, and distribute necessary handouts.
• Maintain confidentiality in compliance with HIPAA, organize workspace, and restock supplies.
• Travel to other office locations as required to provide coverage.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

EMR familiarity

Practice management systems

Attention to detail

Multitasking

Travel readiness

Education

High School Diploma

Bachelor's degree preferred

Tools

EMR systems

Practice management software

Insurance verification systems

Job description

Role Overview

The Patient Access Representative is the first point of contact, providing professional and friendly greeting to patients, ensuring a positive experience. They are responsible for accurately collecting and entering registration information, preparing appointments, verifying insurance benefits, and managing patient records in the EMR system.

Key Responsibilities

• Prepare and verify appointment data, ensuring completeness and accuracy of forms, insurance eligibility, and patient status.
• Greet patients promptly and answer incoming calls professionally.
• Review and update patient information, collect copayments, and reconcile daily payments.
• Coordinate with other departments to ensure smooth patient throughput and processing.
• Schedule follow-up appointments and tests as needed, and distribute necessary handouts.
• Maintain confidentiality in compliance with HIPAA, organize workspace, and restock supplies.
• Travel to other office locations as required to provide coverage.
• Perform additional duties as assigned.

Qualifications & Skills

• High School Diploma required; higher education preferred.
• Knowledge of medical insurances is a plus.
• Exceptional customer service, communication, and interpersonal skills.
• Experience with EMR and practice management systems.
• Highly organized with keen attention to detail.
• Ability to multitask, adapt quickly, and work efficiently in a fast-paced environment.
• Reliable transportation and willingness to travel between locations.