Patient Access Conversion Specialist

Duly Health and Care; Wheaton (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Tuition Reimbursement

401(k) match

Volunteer Time Off

Job summary

Duly Health and Care is seeking a Patient Access Conversion Specialist in Wheaton, IL. This on-site role handles high-volume calls, verifies patient details, and schedules appointments to ensure a positive patient experience.

Responsibilities include EPIC documentation, schedule monitoring, and daily reporting to optimize slot utilization; the role requires a HS diploma and 3+ years in patient-facing roles.

Qualifications

• High school diploma or GED.
• Three years of patient/client-facing experience.
• Customer Focus: Demonstrates excellence in customer service.
• Integrity/Ethics: Trusted to do the right thing.
• Personal Job Competence: Works efficiently within org policies.

Responsibilities

• Answers heavy call volumes to fulfill patient needs over the phone.
• Performs patient appointment scheduling.
• Verifies patient information and documents in EPIC.
• Reviewing schedule and pre-screen patients per protocol.
• Monitors schedules daily to fill open slots the same day.

Skills

Customer service

Patient interaction

Integrity

Education

High school diploma or GED

Job description

If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.Benefits:• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.• Access to a mental health benefit at no cost.• Employer provided life and disability insurance.• $5,250 Tuition Reimbursement per year.• Immediate 401(k) match.• 40 hours paid volunteer time off.• A culture committed to community engagement and social impact.• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.JOB DESCRIPTIONPatient Access Conversion SpecialistHours: Monday through Friday between 8a - 5pmOnsite at Local medical Office- WheatonResponsibilities:Answers heavy call volumes to fulfill patient needs over the phonePatient Appointment SchedulingSets the tone for a positive experienceVerifies patient information, while documenting in their Electronic Health Record (EPIC)Performs all other duties/responsibilities as assignedReviewing schedulePre-screen patients based on departmental protocolMonitor schedules daily, ensuring that all open slots are filled on the same day.Daily monitoring of patient scheduling reportsReview the Daily Appointment Report and prepare charts as appropriate.Qualifications:High school diploma or GEDThree years of patient/client-facing experienceCustomer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.The compensation for this role includes a base pay range of $16.34 - $24.50, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.Artificial Intelligence DisclosureArtificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.