Patient Access Concierge & Front Desk Navigator

Baptist Memorial Health Care; Jackson (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Memorial Health Care in Jackson, MS is seeking a patient access specialist to greet patients, assist with registrations, and handle front-desk duties in a courteous, professional manner.

You will answer calls, refer inquiries to the appropriate department, and help with patient prep for procedures as needed, ensuring smooth registration and a positive patient experience. Strong communication and basic tech skills are essential.

Qualifications

• Minimum 2 years General-Executive Secretary/Administrative Assistance Preferred
• Minimum 3 years Medical Staff Office Preferred
• High School Diploma or Equivalent Required
• Associate's Degree Preferred
• Typing 35 wpm; operate computer, copier and related equipment; strong communication skills; knowledge of medical terminology a plus

Responsibilities

• Serves as the first contact for patients. Greets patients and assesses accommodation needs; coordinates with staff to ensure continuity of patient care during registration.
• Gathers and distributes patient information for efficient flow of patients through registration process.
• Adds scheduled patients to scheduling systems and creates/updates registrations to enable tracking of patients.
• Receives and screens calls and visitors to facilitate department communication and portray a positive image.
• Monitors waiting areas for cleanliness and maintenance to ensure a positive patient experience.
• Provides backup support for discharge or transfer requests as staffing requires.

Skills

Typing 35 wpm

Communication skills

Medical terminology knowledge

Education

High School Diploma or Equivalent

Associate's Degree

Job description

Baptist Memorial Health Care in Jackson, MS is seeking a patient access specialist to greet patients, assist with registrations, and handle front-desk duties in a courteous, professional manner.

You will answer calls, refer inquiries to the appropriate department, and help with patient prep for procedures as needed, ensuring smooth registration and a positive patient experience. Strong communication and basic tech skills are essential.