Patient Access & Front Desk Coordinator

Mississippi Sports Medicine; Jackson (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

Mississippi Sports Medicine and Orthopedic Center in Jackson, MS, seeks a Check-In Receptionist to serve as a critical part of our patient access team. This entry-level role sets the tone for every patient visit, delivering exceptional customer service in a fast-paced clinical environment and supporting a positive patient journey.

The position requires a high school diploma or equivalent, with a preference for 3+ years in customer service, healthcare, or administrative roles, and experience in

Qualifications

• High school diploma or equivalent required
• Minimum of three (3) years of experience in a customer service, healthcare, or administrative role preferred
• Experience in high-volume, fast-paced environments strongly preferred

Responsibilities

• Greet and check in patients with professionalism, warmth, and efficiency
• Schedule and coordinate patient appointments accurately across multiple providers and locations
• Ensure all patient demographic and insurance information is complete and correct at time of visit
• Maintain patient flow by managing check-in volume and minimizing delays
• Deliver a consistently high level of customer service in every interaction
• Demonstrate empathy, patience, and active listening with patients and families
• Maintain strict adherence to HIPAA and all patient privacy guidelines

Skills

Customer service

Communication

HIPAA compliance

Education

High school diploma or equivalent

Job description

Mississippi Sports Medicine and Orthopedic Center in Jackson, MS, seeks a Check-In Receptionist to serve as a critical part of our patient access team. This entry-level role sets the tone for every patient visit, delivering exceptional customer service in a fast-paced clinical environment and supporting a positive patient journey.

The position requires a high school diploma or equivalent, with a preference for 3+ years in customer service, healthcare, or administrative roles, and experience in