Patient Access & Concierge Care Specialist

Inova Health System; Falls Church (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement plan with employer match

Tuition reimbursement

Student loan assistance

Mental health support

Paid time off and parental leave

Job summary

Inova Health System is seeking a Patient Access Specialist for the Inova 360 Concierge Medicine team at Ballston. This on-site role supports patient intake, registration, documentation, scheduling, and insurance coordination to ensure smooth access to care.

The position is Full-time daytime, Monday through Friday, with a focus on customer service, HIPAA compliance, and efficient use of multiple systems to resolve inquiries and assist patients with financial counseling when needed.

Qualifications

• High School diploma or equivalent.
• 1 year of patient access experience.

Responsibilities

• Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
• Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently.
• Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
• Financial Counseling: Assesses coverage and initiates financial assistance.
• Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations.
• Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
• Kiosk: Educates patients and reports usage trends on kiosks.
• Patient Communication & Advocacy: Coordinates with departments, tailors messaging, and supports patients.
• Referrals: Validates insurance and tracks referral status.
• Scheduling: Schedules specialty visits and coordinates preparation.
• Transport: Coordinates special needs transport.
• Health Information Management (HIM) Coordination: Resolutions of minor chart issues and assists ROI.
• Ensures compliance with HIPAA, OSHA, and other applicable regulations.

Skills

Patient intake

Registration

Documentation

Financial counseling

Insurance coordination

HIPAA compliance

Customer service

Multi-system navigation

Education

High School diploma or equivalent

Job description

Inova Health System is seeking a Patient Access Specialist for the Inova 360 Concierge Medicine team at Ballston. This on-site role supports patient intake, registration, documentation, scheduling, and insurance coordination to ensure smooth access to care.

The position is Full-time daytime, Monday through Friday, with a focus on customer service, HIPAA compliance, and efficient use of multiple systems to resolve inquiries and assist patients with financial counseling when needed.