Patient Access Concierge

Intuitive Health; Milton (DE); On-site; USD 32,000 - 42,000; Full time

Job summary

Intuitive Health is seeking a Patient Access Advocate to greet and register patients, verify insurance, collect payments, and support front-desk operations with a patient-first approach.

Responsibilities include checking in/out patients, handling visit closures, and maintaining accurate records in the EHR, while upholding HIPAA and company policies in a fast-paced ambulatory care setting.

Qualifications

• Typing speed of 50 wpm or faster.
• Effective written and verbal communication.
• Collaborative team player with customer focus.
• Technical aptitude and ability to learn EHR systems.
• Basic MS Office software proficiency.
• Healthcare experience preferred, with insurance knowledge.
• Familiarity with medical terminology and billing concepts.
• High school diploma or GED required, healthcare exposure a plus.
• 6 months healthcare or 1 year customer service experience preferred.

Responsibilities

• Register patients and verify demographics and insurance.
• Collect copayments and document registrations in EHR.
• Provide excellent customer service and wayfinding at the front desk.
• Check patients in and out; handle visit closures and payments.
• Verify insurance eligibility/benefits; contact payers as needed.
• Assist staff with clerical tasks and patient file maintenance.
• Answer phones, screen calls, and direct messages.
• Maintain clean, organized front desk and waiting areas.
• Adhere to HIPAA and company policies.

Skills

Typing 50 wpm

Communication skills

Collaboration

Patient focus

Technical capacity

Microsoft Office

Healthcare experience

Insurance knowledge

Medical terminology

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Intuitive Health is seeking a Patient Access Advocate to greet and register patients, verify insurance, collect payments, and support front-desk operations with a patient-first approach.

Responsibilities include checking in/out patients, handling visit closures, and maintaining accurate records in the EHR, while upholding HIPAA and company policies in a fast-paced ambulatory care setting.