Patient Access Representative - Emergency Room (ER)

Healthier Mississippi People LLC; Jackson (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

Healthier Mississippi People LLC seeks a Patient Access Representative to greet patients and verify insurance, register for services, and handle payments. The role emphasizes accurate data entry in the EMR and maintaining confidentiality, with patient flow coordination across departments.

Success requires strong communication, organizational skills, and knowledge of payer guidelines. This position supports a welcoming, compliant patient experience and may involve cross-training in related

Qualifications

• High school diploma or GED required.
• Strong communication and customer service skills.
• Ability to verify insurance and collect payments.
• Familiarity with EMR systems and data entry.
• Understanding payer guidelines and confidentiality requirements.

Responsibilities

• Greet and assist patients, families, and visitors with professionalism and empathy.
• Register patients with accurate demographic, insurance and financial details.
• Obtain signatures on consent and privacy forms; ensure compliance.
• Verify insurance eligibility and update records accordingly.
• Collect co-pays, deductibles, or deposits and explain financial assistance options.
• Maintain accurate patient data in the EMR and registration systems.
• Respond to inquiries with sensitivity to diverse situations.
• Stay informed on payer guidelines and hospital policies.
• Support training and cross-cover other Patient Access areas when needed.
• Duties may be added or changed by management.

Skills

Customer service

Communication

Confidentiality

Payer guidelines

Data entry

Analytical skills

Organizational skills

Attention to detail

Education

High school diploma / GED

Tools

EMR systems

Microsoft Word

Excel

Job description

Description

Job Summary: The Patient Access Representative is responsible for greeting patients, verifying insurance information, registering patients for services, collecting payments, scheduling appointments, and maintaining accurate patient records, all while ensuring the integrity of the Master Patient Index. The Patient Access Representative ensures a smooth and welcoming experience and adheres to all regulatory and confidentiality standards. Strong communication, customer service, and organizational skills are essential for success in this role.

Knowledge, Skills, and Abilities: Basic knowledge of patient throughput workflows and regulations. Proficient in revenue cycle healthcare systems. Ability to maintain confidentiality. Intellectual capacity to understand and analyze complex payer guidelines and proper patient access regulations. Demonstrated analytical skills to discover root cause of errors and properly correct. Good verbal and written communication skills. Maintains professional standards. Effective organizational skills. Basic computer skills, including but not limited to proficiency in Microsoft Word and Excel, and basic data entry.

Responsibilities:

• Greet and assist patients, families, and visitors with professionalism, empathy, and a sense of urgency.
• Complete timely and accurate patient registration, including collection and verification of demographic, insurance, and financial information.
• Obtain necessary patient signatures on consent forms, privacy notices, and financial documents, ensuring compliance with hospital and legal requirements.
• Verify insurance eligibility and benefits using electronic tools or direct contact with payers, and update records accordingly.
• Determine and collect patient co-pays, deductibles, or deposits as appropriate; provide information about financial assistance programs when needed.
• Collaborate with clinical and security teams to prioritize patient intake based on acuity and maintain efficient patient flow.
• Accurately enter and maintain patient data in the electronic medical record (EMR) and registration systems, correcting duplicate records or errors as necessary.
• Respond promptly and courteously to patient and family inquiries, demonstrating sensitivity to diverse situations and emotional states.
• Stay informed on payer guidelines and hospital policies protocols to ensure compliance and accuracy.
• Support process improvements and assist in training new staff when applicable; provide backup assistance to other Patient Access areas during high-volume periods.
• Performs any other assigned duties since the duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands:

Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, occasional working hours beyond regularly scheduled hours, occasional travelling to offsite locations, no activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced is subject to precise measures of quantity and quality, occasional bending, occasional lifting/carrying up to 10 pounds, occasional lifting/carrying up to 25 pounds, occasional lifting/carrying up to 50 pounds, occasional lifting/carrying up to 75 pounds, occasional lifting/carrying up to100 pounds, no lifting/carrying 100 pounds or more, no climbing, no crawling, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, frequent reaching, frequent sitting, frequent, standing, occasional twisting, and frequent walking. (Occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Requirements

Education & Experience:

High school diploma or GED

Certifications, Licenses or Registration required: N/A