Patient Access Center - Scheduler

About CHCRR; Rutland (VT); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Work-life balance

Generous PTO

Medical, dental, and vision insurance

HSA option

403(b) retirement plan with employer 4

Job summary

Community Health in Rutland, VT is seeking a Patient Access Center Specialist to provide clerical and administrative support, ensuring patients are scheduled, registered and ready to receive care in a friendly, timely manner.

The role requires strong customer service, proficiency with Microsoft Office and EMR, at least one year of healthcare experience, and the ability to handle confidential information and adapt to change while supporting multiple practices.

Qualifications

• High School diploma or equivalent; college degree preferred.
• Microsoft Office & EMR skills.
• Minimum of one year healthcare experience.
• Ability to learn quickly and adapt to change.

Responsibilities

• Answer calls with excellent customer service.
• Schedule patients per the designed algorithm and nurse triage when necessary.
• Scan all appropriate paperwork into the EMR.
• Ensure all data items are accessible in the EMR.
• Provide directory information to internal and external inquirers.
• Maintain professionalism at all times.
• Know all departments and services available in the facility.
• Perform other duties as required.

Skills

Microsoft Office

EMR

Healthcare experience

Customer service

Education

High School diploma or equivalent

Tools

EMR system

Job description

COMMUNITY HEATH:

Community Health is a primary care network that provides nationally-recognized programs, a focus on wellness, dental, behavioral health and pediatric specialties, walk-in Express Care, a culture of community and quality health care that almost everyone, insured or uninsured, has come to depend on. As an equal opportunity employer, we offer a team-oriented, collaborative work environment for close to 400 employees at eight different locations in Rutland and southern Addison counties.

ABOUT THE ROLE:

The Patient Access Center Specialist will provide clerical and administrative support to ensure patients are scheduled, registered and ready to receive the care they need in a friendly, timely manner.

FUNCTIONS OF THE POSITION:

• Answers phone calls with excellent customer service skills.
• Schedules patients within the algorithm designed, and utilizes the nurse triage when necessary.
• Properly scans all appropriate paperwork into the Electronic Medical Record (EMR).
• Works closely with each practice to ensure all data items are accessible and in the correct standard EMR location
• Provides directory information to internal and external inquirers.
• Acts in a professional manner at all times.
• Knowledgeable of all departments and services available in the facility.
• Perform other duties as required.

KNOWLEDGE, EDUCATION & SKILLS REQUIRED:

• High School diploma required or equivalent; college degree preferred or equivalent education and experience
• Microsoft Office & Electronic Health Record Skills
• Minimum of one years experience in a healthcare setting
• Ability to learn new skills and adapt to change quickly.
• Reports to work on time and as scheduled
• Completes work in accordance with productivity metrics.
• Must be able to provide information regarding office policy and procedure.
• Must be able to manage emergency situations in a calm manner.
• Must have strong decision-making skills.
• Must be able to interpret instructions and prepare records.
• Maintains patient confidentiality.

HOW WE SUPPORT YOU:

• Work Life Balance
• Generous Time Off
• Medical, dental, and vision insurance.
• Health savings account option.
• Robust 403 (b) retirement savings plan, with employer match and 100% vesting schedule.
• Comprehensive Wellness Program.

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