Optical Front Office Assistant

About CHCRR; Rutland (VT); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Work Life Balance

Generous Time Off

Medical, dental, and vision insurance

Health savings account option

Robust 403(b) retirement plan with EMP

Comprehensive Wellness Program

Job summary

About CHCRR is seeking a Front Office Admin to serve as the first point of contact for patients, handling scheduling, registration, and billing procedures at our Rutland, VT locations. The role emphasizes patient care coordination and accurate data entry in a fast-paced medical office.

Candidate should have a High School diploma, office experience in a medical setting, basic computer skills, and strong customer service abilities.

Qualifications

• High School Diploma or equivalent.
• Prior office experience, preferably in a medical setting.
• Basic computer skills.
• Basic medical terminology.
• Strong customer service skills.

Responsibilities

• Answers the telephone.
• Schedules appointments.
• Directs calls to appropriate staff.
• Greets customers.
• Verifies patient demographics and insurance information at each visit.
• Registers patients.
• Enters or updates patient information in the computer.
• Maintains patient confidentiality.
• Completes fee tickets and charts for visits.
• Opens and dispenses correspondence per office policy.
• Codes CPT & ICD-9 guidelines.
• Collects payments from patients.
• Files charts and reports.
• Assists with coding and error resolution.
• Assists patients with questions regarding bills.

Skills

Strong customer service skills

Basic medical terminology

Education

High School Diploma or equivalent

Job description

COMMUNITY HEALTH:

Community Health is a primary care network that provides nationally-recognized programs, a focus on wellness, dental, behavioral health and pediatric specialties, walk-in Express Care, a culture of community and quality health care that almost everyone, insured or uninsured, has come to depend on. As an equal opportunity employer, we offer a team-oriented, collaborative work environment for close to 400 employees at eight different locations in Rutland and southern Addison counties.

POSITION SUMMARY:

Front Office Admin provide initial contact between the patient and the office. Responsibilities include coordinating patient care through scheduling, registration, file maintenance and billing procedures.

ESSENTIAL FUNCTIONS:

• Answers the telephone
• Schedules appointments
• Directs calls to appropriate staff
• Greets customers
• Provides appropriate information as needed
• Directs customers to appropriate staff
• Registers patients
• Enters or updates patient information in computer
• Verifies patient demographics and insurance information at each visit
• Maintains files
• Prepares fee tickets and charts for each patient visit
• Pulls charts daily for the next day visit
• Puts together new charts as needed
• Files charts as they are returned to front office
• Files reports and other paperwork into charts
• Opens and dispenses correspondence according to office policy
• Codes diagnosis and procedures according to CPT & ICD-9 guidelines
• Collects payments from patients
• Communicates with AR Department as needed
• Key charge and payment information into computer
• Assists with the coding and error resolution
• Assists patient with questions regarding their bills
• Reconciles daily batch
• Maintains patient confidentiality

OTHER DUTIES:

• Participates in professional development
• Attends required meetings
• Participates as a team player
• Assumes other tasks as assigned

SKILLS REQUIRED FOR SUCCESS:

• High School Diploma or equivalent
• Prior office experience preferably in a medical setting
• Basic knowledge of computer skills
• Basic medical terminology preferred
• Strong customer service skills

HOW WE SUPPORT YOU:

• Work Life Balance
• Generous Time Off
• Medical, dental, and vision insurance.
• Health savings account option.
• Robust 403 (b) retirement savings plan, with employer match and 100% vesting schedule.
• Comprehensive Wellness Program.