Health Center Relations Specialist - McDowell

Paycom - ATS; Phoenix (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Comprehensive benefits

PTO 3 weeks first year

Paid holidays

EAP for employees and family

Job summary

Terros Health in Phoenix, AZ is seeking a Health Center Relations Specialist to greet patients, manage check-in, collect demographics, and coordinate with clinical staff at our McDowell Health Center. This front-line role emphasizes compassionate customer service in a healthcare setting.

Ideal candidates have at least one year of front office or patient-facing experience in healthcare or related fields, knowledge of health insurance basics, and proficiency with Microsoft Office and EHR systems

Qualifications

• Front desk experience in a healthcare setting is preferred.
• Experience in patient check-in, scheduling, and intake is desirable.
• Knowledge of health insurance basics (Medicare/Medicaid/commercial plans) is a plus.

Responsibilities

• Greet individuals entering the clinic in a courteous, professional manner.
• Process patient check-in and notify staff of arrivals.
• Update daily schedules and collect/verify patient demographics.
• Maintain accurate patient information in compliance with guidelines.

Skills

Front office experience

Customer service

Communication skills

Multi-tasking

Time management

Attention to detail

Microsoft Office

Bilingual (English/Spanish)

Education

High School Diploma or GED

Associate’s degree in healthcare administration or related

Tools

NextGen EHR

Microsoft Office Suite

Job description

Terros Health is pleased to share an exciting and rewarding opportunity for a Health Center Relations Specialist working at our McDowell Health Center in Phoenix, AZ. The Health Relations Specialist is the front line for interfacing with patients in Terros Health Centers. You will be a great candidate if you have at least one- year relevant front office customers facing and focused service experience in healthcare, hospitality or banking and we will train you!The position performs a variety of duties which include, but are not limited to, greeting individuals, appointment scheduling, intake interviews, gathering information and paperwork. Reporting to the Practice Supervisor, the ideal individual is flexible, compassionate and professional. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you’ve been seeking.We are a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for the last 56 years. We help people live their lives in recovery and we save lives every day.HOPE ~ HEALTH ~ HEALINGTerros Health is hiring a Health Center Relations Specialist for our McDowell Health Center in Phoenix, AZ.Full Time, EmploymentFlexibility to work – Monday - Thursday 7:30 am – 8 pmFriday 7:30 am – 5 pmRotating Saturday's (7:30 am - 5:00 pm)Minimum One- Year Relevant Front Office Customer Facing and Focused Service Experience in Healthcare, Hospitality(i.e., meeting or conventions, hotel), or Banking required.Front Office Experience in Healthcare, Behavioral Health, Dental or a Medical Office is PreferredHealth Center Relations Specialist Duties Include:Greet individuals coming into the clinic in a professional and courteous manner, assist their needs promptly with compassion, in accordance with Terros Health values.Process the check in of patients and notify the appropriate staff member of the arrival of patients. Update relevant information during auto-flow by completing four-point check.Review and update the daily schedules; ensuring all necessary data is accurately collected.Gather and maintain patient demographics, ensuring accurate and complete information, in compliance with UDS guidelines.Basic knowledge of insurance levels, such as, Medicare, Medicaid, commercial plans, and various other types.Apply with your resume at www.terroshealth.orgBenefits & WellnessWe invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionallyMultiple medical plan options, including a no-premium plan for employees and their familiesMultiple dental plan options, including orthodontic coverageVision insuranceGroup life and disability insurancePet insurance401(k) plan with company matchInterest-free medical line of creditFinancial education, planning, and support resourcesMonetary company contribution toward eligible benefitsBilingual pay differentialGenerous Paid Time Off (PTO) – 3 weeks off in the first yearPaid Sick Time10 paid holidays annuallyComprehensive wellness program featuring wellness challenges, activities, and prizesEmployee Assistance Program (EAP) available to employees and their family membersTrip Reduction ProgramOngoing professional growth and career development opportunities, including:ScholarshipsClinical supervisionContinuing Education Units (CEUs)Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)Access to the Working Advantage Employee Discount Program, with savings on:Gym membershipsCar rentalsFlights, hotels, movie tickets, and moreHigh School Diploma or GED required of assuming this position or associate’s degree in medical and health (e.g. healthcare administration, insurance billing and coding, psychology) or care social work, human services, communication preferred.At least one-year relevant front office customer-facing service experience in healthcare, behavioral health, dental or a medical office preferred. Experience in hospitality (i.e., meeting or conventions, hotel), or banking will also be considered.Familiarity with health insurance eligibility and electronic health record management systems. Experience with NextGen preferred.Intermediate level of competency in Microsoft Suite and web-based programs.Experience in managing a wide range of administrative, support related tasks. Must be well organized, flexible, able to multi-task, possess strong time management skills, attention to detail and enjoy working in a fast-paced, ever changing environment.Excellent written and verbal communication skills.Proven track record of delivering a high level of customer service in a healthcare setting.This role is a non-driving position. This position is performed at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years’ driving experience or no driving experience.Must pass a TB test, a criminal background check and drug testPhysical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.