Patient Access Center Manager (Hybrid Schedule)

Hackensack Meridian Health

Woodbridge Township (NJ)

Hybrid

USD 102,000 - 125,000

Full time

4 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Hackensack Meridian Health is seeking a Manager, Patient Access Center in New Jersey to lead policy creation for the contact center and drive a superior patient experience across calls, emails, and chats.

This hybrid role requires a Bachelor’s degree and 7+ years in a high-volume healthcare or call center setting, with strong leadership, operations, and compliance knowledge. The position offers competitive benefits and a focus on service excellence.

Qualifications

Bachelor's degree or equivalent experience.
7+ years in high-volume customer service or call center scheduling.
Experience with call center systems (IVR, CRM, WFM) or equivalent tech.
Strong organizational, communication and interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment.
Experience supervising personnel, directly or indirectly.

Responsibilities

Define policies and procedures for the contact center (insourced and outsourced).
Ensure calls, emails, chats are handled promptly with QA guidelines.
Operate within department budget and deliver a differentiated patient experience.
Collaborate with the Director to optimize patient access.
Lead and coach teams across levels from entry to executive.