Patient Access & Care Coordinator

Avera Marshall; Marshall (MN); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

PTO after 90 days

Employer retirement matching

Career development

Job summary

Avera Marshall is seeking a Front Desk/Receptionist to warmly welcome patients, verify demographics and insurance, and guide them through clinic registration. This role supports scheduling, payments, and document scanning to ensure smooth access to care.

You will answer calls, route messages, coordinate with nurses and physicians, and help patients navigate services. A high school diploma or equivalent and strong communication are preferred, with a commitment to confidentiality and teamwork.

Qualifications

• High School diploma or GED or 1–3 months related experience.
• Strong interpersonal and communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency with basic computer systems and scheduling.

Responsibilities

• Greet patients and complete registration, verify demographics and insurance.
• Obtain authorizations and sign consent/waivers as needed.
• Scan documents into patient records.
• Answer calls and route messages to appropriate departments.
• Schedule appointments and coordinate care with clinicians.
• Direct patients to ancillary services and act as public relations.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Education

High School Diploma or GED

Job description

Avera Marshall is seeking a Front Desk/Receptionist to warmly welcome patients, verify demographics and insurance, and guide them through clinic registration. This role supports scheduling, payments, and document scanning to ensure smooth access to care.

You will answer calls, route messages, coordinate with nurses and physicians, and help patients navigate services. A high school diploma or equivalent and strong communication are preferred, with a commitment to confidentiality and teamwork.