Patient Access & Care Coordinator

Transformations Care Network; Alexandria (VA); On-site; USD 57,308,000 - 63,039,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Job summary

Columbia Mental Health, part of Transformations Care Network, seeks a Clinic Care Coordinator to join our administrative support team. You will provide exceptional customer service, answer calls, assist with scheduling, and help with insurance updates while maintaining HIPAA compliance in a fast-paced setting.

This role offers comprehensive onboarding, competitive benefits, and opportunities for professional growth within a collaborative team environment.

Qualifications

• High school diploma or equivalent.
• Detail-oriented, highly organized, and strong time management skills.
• Professional appearance and demeanor; able to interface effectively with patients and teammates in a mental health setting.
• Excellent written and verbal communication skills; able to work well in a team, even under stress.
• Patient, empathetic, adaptable, and flexible attitude.
• Proficiency with computer applications, including Microsoft Office.
• Strong phone skills and experience with multi-line phone systems.
• Commitment to patient confidentiality and HIPAA requirements.

Responsibilities

• Answer phone calls professionally, respond to voicemails promptly, and use available technologies to communicate with patients.
• Guide patients through troubleshooting telehealth applications and patient portals.
• Process medication prior authorizations.
• Support providers with administrative duties and complete required paperwork.
• Provide general information about the practice and services.
• Collaborate with team members and locations to deliver timely, accurate patient service.
• Coordinate care between patients and providers and manage scheduling and insurance updates.

Skills

Customer service

Communication

Multitasking

HIPAA compliance

Teamwork

Professionalism

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

EMR software

Telehealth platforms

Phone systems

Job description

Columbia Mental Health, part of Transformations Care Network, seeks a Clinic Care Coordinator to join our administrative support team. You will provide exceptional customer service, answer calls, assist with scheduling, and help with insurance updates while maintaining HIPAA compliance in a fast-paced setting.

This role offers comprehensive onboarding, competitive benefits, and opportunities for professional growth within a collaborative team environment.