Care Access & Scheduling Orchestrator

Washington County Mental Health Services; Montpelier (VT); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Washington County Mental Health Services is seeking a Care Delivery Coordinator to support the daily operations of our CCBHC. This non-clinical role coordinates schedules, referrals, and workflows across multiple outpatient locations and telehealth.

You will collaborate with providers, care coordinators, nursing, and front desk staff to streamline processes and monitor access standards in a fast-paced healthcare environment.

Qualifications

• High school diploma or GED.
• Experience in healthcare, behavioral health, medical office operations, scheduling, or clinic coordination.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Experience using scheduling software and Microsoft Office applications, including Outlook and Excel.
• Ability to handle confidential information while maintaining HIPAA compliance.

Responsibilities

• Coordinate provider scheduling across multiple clinic locations and telehealth.
• Build and maintain provider schedules and appointment templates in Netsmart MyAvatar.
• Manage provider schedule changes, including absences, cancellations, and backfills.
• Ensure appointments are scheduled correctly by provider, location, visit type, and duration.
• Monitor referrals, intakes, follow-up appointments, and access-to-care timelines.
• Identify scheduling bottlenecks and escalate operational concerns.
• Maintain provider panel assignments and coordinate client reassignments.
• Monitor provider capacity and communicate access concerns to leadership.
• Coordinate communication between providers, care coordinators, and front desk teams.
• Prepare reports for daily huddles and weekly access meetings; track follow-ups.

Skills

Strong organizational skills

Excellent written and verbal comunmun

Ability to manage multiple priorities

Customer-service oriented

Education

High school diploma or GED

Associate's or Bachelor's degree in Healthcare Administration, Business, Public Health, or related field

Tools

Netsmart MyAvatar

Outlook

Excel

Scheduling software

Job description

Washington County Mental Health Services is seeking a Care Delivery Coordinator to support the daily operations of our CCBHC. This non-clinical role coordinates schedules, referrals, and workflows across multiple outpatient locations and telehealth.

You will collaborate with providers, care coordinators, nursing, and front desk staff to streamline processes and monitor access standards in a fast-paced healthcare environment.