Patient Access & Care Coordination Specialist

The Valley Hospital; Mahwah (NJ); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

Retirement Plan

Tuition Assistance

Employee Assistance Program (EAP)

Paid Holidays

Job summary

The Valley Hospital in Mahwah, NJ is seeking an Access Navigator to serve as the primary contact in a high-volume call center. You will assist patients and providers by scheduling appointments, coordinating referrals, and facilitating access to services within VMG and The Valley Hospital.

You will be expected to communicate with empathy and efficiency, convert calls into bookings, and collaborate with healthcare professionals to support continuity of care.

Qualifications

• Associates degree required; in lieu of degree, 1 year in a VMG specialty office or 3 years in a Valley scheduling position.
• Healthcare experience with medical terminology and managed care is preferred; call center experience beneficial.

Responsibilities

• Act as primary contact in a high-volume call center to assist patients, referring physicians, caregivers and community.
• Schedule appointments, coordinate referrals and facilitate access to services.
• Serve as liaison between referring providers, patients and specialists to support continuity of care.

Skills

Effective communication

Empathy

Active listening

Problem solving

Organizational skills

Phone etiquette

Using multi-line phone system

Education

Associates degree

Alternative experience in VMG/Valley scheduling

Tools

General office equipment

Job description

The Valley Hospital in Mahwah, NJ is seeking an Access Navigator to serve as the primary contact in a high-volume call center. You will assist patients and providers by scheduling appointments, coordinating referrals, and facilitating access to services within VMG and The Valley Hospital.

You will be expected to communicate with empathy and efficiency, convert calls into bookings, and collaborate with healthcare professionals to support continuity of care.