Patient Access & Care Coordination Specialist

PT Solutions Physical Therapy; Columbus (IN); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with match

PTO & sick leave or EIB

Career development

Endurance race reimbursement

Job summary

PT Solutions Physical Therapy in Columbus, IN is seeking a Patient Service Coordinator to serve as the vital link between patients, providers, and insurers, ensuring a seamless care journey.

The role focuses on insurance verification, prior authorizations, scheduling, and revenue operations while delivering compassionate, professional patient interactions. PT Solutions offers ongoing training, mentorship, and pathways for advancement within a nationwide practice.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service experience; healthcare experience preferred.
• Familiarity with HIPAA guidelines is a plus.

Responsibilities

• Reconcile patient payments and billed units per HIPAA rules.
• Verify insurance and manage benefits.
• Obtain authorization and/or prior authorization as needed.
• Process over-the-counter collections and weekly/monthly reconciliations.
• Maintain relationships with patients, providers, clinicians, and internal teams.

Skills

Customer service

Communication

HIPAA compliance

Education

High School diploma or GED

Tools

Insurance verification software

Job description

PT Solutions Physical Therapy in Columbus, IN is seeking a Patient Service Coordinator to serve as the vital link between patients, providers, and insurers, ensuring a seamless care journey.

The role focuses on insurance verification, prior authorizations, scheduling, and revenue operations while delivering compassionate, professional patient interactions. PT Solutions offers ongoing training, mentorship, and pathways for advancement within a nationwide practice.