Patient Access Call Center Specialist

Communicare+OLE; Napa (CA); On-site; USD 33,351 - 40,763; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

PTO 18 days

10 paid holidays

403(b) retirement plan

Tuition reimbursement up to $2,000/yr

Life & Accidental Insurance

HSA employer contribution

Job summary

CommuniCare+OLE is seeking a Call Center Representative in Napa, CA. You will assist patients by handling and triaging calls, scheduling appointments, answering questions, and documenting in the electronic health record. Workweek is Monday–Friday, 8 am–5 pm, with a focus on compassionate patient service.

The role requires a high school diploma or GED, data entry and MS Office skills, and experience in a medical setting. Bilingual abilities are highly valued to serve a diverse patient base.

Qualifications

• Strong computer and data entry skills including MS Office required.
• Electronic health record system experience required or preferred.
• Bilingual in English/Spanish/Dari/Punjabi/Vietnamese strongly preferred.

Responsibilities

• Answer phone and schedule patient appointments.
• Register patients and update demographics and insurance information.
• Process insurance eligibility and billing notes for documents.

Skills

MS Office

Data entry

Electronic health record

Education

High School Diploma or GED

Job description

CommuniCare+OLE is seeking a Call Center Representative in Napa, CA. You will assist patients by handling and triaging calls, scheduling appointments, answering questions, and documenting in the electronic health record. Workweek is Monday–Friday, 8 am–5 pm, with a focus on compassionate patient service.

The role requires a high school diploma or GED, data entry and MS Office skills, and experience in a medical setting. Bilingual abilities are highly valued to serve a diverse patient base.