Care Navigator: Patient Support & Resources

Ole Health; Napa (CA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical/dental/vision premium covered

PTO 18 days (Vacation & Sick)

10 paid holidays + 1 float holiday

403(b) retirement plan with 2% match

Tuition reimbursement up to $2,000/yr

Life & accidental insurance

HSA contributions

Job summary

CommuniCare+OLE is seeking a full-time Care Coordinator in Napa, CA. You will partner with patients, families, care teams, and community partners to improve health outcomes and support self-management.

Responsibilities include coordinating referrals, addressing social determinants of health, and creating care plans for high-risk patients. The role emphasizes collaboration, accurate documentation, and ongoing participation in team activities.

Qualifications

• BLS certification is required.
• Strong collaborative skills and ability to engage care teams.
• Experience working with diverse populations preferred.
• Experience in community health setting preferred.

Responsibilities

• Evaluate social determinants of health and identify barriers to care.
• Process and close the loop for community resource referrals.
• Provide warm hand-offs for urgent medical referrals and coordinate with referral teams.
• Support quality improvement initiatives with the BH Manager, Care Coordination.
• Meet with new patients and orient them and their families to the program.
• Participate in huddles, team meetings, and case conferences as needed.
• Educate patients about community resources and services.
• Coordinate warm hand-offs for integrated care providers.
• Support primary care providers with forms and tasks as needed.
• Care manage and create care plans for high-risk patients.
• Document timely in the EMR and comply with ECM processes.
• Cover care coordination duties when colleagues are out of the office.

Skills

BLS Certification

Collaborative skills

Care coordination

Education

High School Diploma or equivalent

Job description

CommuniCare+OLE is seeking a full-time Care Coordinator in Napa, CA. You will partner with patients, families, care teams, and community partners to improve health outcomes and support self-management.

Responsibilities include coordinating referrals, addressing social determinants of health, and creating care plans for high-risk patients. The role emphasizes collaboration, accurate documentation, and ongoing participation in team activities.