Patient Access & Billing Specialist II

101 Southeast Health; Asheville (NC); On-site; USD 34,000 - 52,000; Full time

Job summary

101 Southeast Health is seeking a registrar/admitting professional to collect patient information, obtain signatures for treatment and reimbursement, verify payer coverage, and ensure pre-authorizations are secured. You will discharge patients after treatment, assist with posting charges, maintain medical records, and provide friendly, knowledgeable service in a fast-paced health care environment.

This role requires high school diploma and basic computer skills; strong communication and the

Qualifications

• Excellent written, verbal and interpersonal skills.
• Ability to interact with customers in both hospital and clinic environments.
• Basic keyboard/typing skills.
• Basic computer skills.
• Medical terminology required.

Responsibilities

• Works as part of a multi-disciplinary team to provide answers to inquiries and questions
• Troubleshoot problems and provide information
• Handle intervention or referrals with a professional and respectful customer service focus telephonically and/or in person
• Provides a variety of support services in connection to the day-to-day operations in a health care environment
• First and ongoing point of contact for all clients either by phone or in person
• Provides scheduling or patient enrollment for services
• Enters/updates all demographic information, financial/billing information, caregiver contact information, and additional information needed to complete patient record
• Verifies third party payer coverage
• Collects self-pay balances
• Schedules patient for planned clinical services
• Makes referrals for customers to appropriate resources
• Must be able to consistently stay calm while interacting with clients telephonically or in person
• Must be able to adapt to a consistently changing fast paced environment that requires excellent multi-tasking skills
• Must be flexible with the business needs and report daily with a “can do” approach
• Provides estimates for clinical services
• Performs transcription of basic orders in software system for patient account processing
• Obtains/initiates authorizations for clinical services when required
• Obtains all required signatures needed for billing and clinical treatment
• Coordinates assistance and initiates self-pay workflows
• Responsible for assisting patients with SE Health financial assistance programs.
• Responsible for obtaining pre-certs/authorizations
• Transcribe orders consistently in the job role
• Calculate estimates for surgical procedures and inpatient admissions
• Performs all other duties as assigned

Skills

Excellent communication

Interpersonal skills

Basic computer skills

Typing

Customer service

Multi-tasking

Education

High School diploma

Job description

101 Southeast Health is seeking a registrar/admitting professional to collect patient information, obtain signatures for treatment and reimbursement, verify payer coverage, and ensure pre-authorizations are secured. You will discharge patients after treatment, assist with posting charges, maintain medical records, and provide friendly, knowledgeable service in a fast-paced health care environment.

This role requires high school diploma and basic computer skills; strong communication and the