Patient Access & Billing Specialist

Community Healthcare Network; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Community Healthcare Network (CHN) is a not-for-profit organization serving New Yorkers with primary and behavioral healthcare services across 14 health centers and mobile vans. We seek a front desk/registration role to greet patients, verify insurance, collect payments, and support screening and data entry in the Practice Management System.

The successful candidate will have a High School diploma, 2 years of related healthcare experience, and may benefit from Bengali language skills.

Qualifications

• High School diploma or equivalent.
• 2 years of related healthcare experience.
• Bengali speaking a plus.

Responsibilities

• Greet patients and provide basic orientation to the center and all available services.
• Check-in and screen all patients to determine their insurance.
• Obtain accurate and complete personal information from the patient as required for registration and enter into the Practice Management System (PMS).
• Monitors the ECW office visits screen to assure patients are processed and checked out timely.
• Verify patients' insurance. Performs a financial assessment of all new patients and reassessment of established patients on a six-month basis, as needed. Assists in the preparation of applications for public entitlements and facilitates the approval process. Assists with re-certification, as needed.
• Keeps track of appointment schedules, makes and confirms patient appointments and follows up on missed appointments and documents in the PMS system.
• Collects co-payment fees, tracks payments and open balances.
• Responds to written and telephone inquiries regarding billing information, researches accounts for incorrect charges, missing cash payments, corrects financial levels and adjusts accounts to reflect changes.
• Answer multiple telephone calls appropriately and follows up on return calls.
• Assists with data collection and report preparation.
• Maintains inventory of the equipment stock and supplies.
• Scanning of medical records documentation/reports.

Skills

Customer service

Phone etiquette

Data entry

Education

High School diploma or equivalent

Tools

PMS data entry

Job description

Community Healthcare Network (CHN) is a not-for-profit organization serving New Yorkers with primary and behavioral healthcare services across 14 health centers and mobile vans. We seek a front desk/registration role to greet patients, verify insurance, collect payments, and support screening and data entry in the Practice Management System.

The successful candidate will have a High School diploma, 2 years of related healthcare experience, and may benefit from Bengali language skills.