Patient Access & Care Coordination Specialist

chcb; Buffalo (NY); On-site; USD 23,088 - 27,882; Full time

Benefits offered by this job

Union affiliation (1199)

Job summary

CHCB is seeking a Patient Registration Representative in Buffalo, NY to deliver exceptional patient service and support care teams. The role emphasizes accurate data entry, registration, and coordination with clinic staff across the patient journey.

The position requires a High School diploma or GED, healthcare customer service experience, and proficiency with Microsoft Office. EMR familiarity is preferred, with potential evening/weekend shifts and a unionized work environment.

Qualifications

• High School diploma or GED required.
• Minimum 1 year of healthcare customer service experience.
• Proficiency in Microsoft Office and general computer literacy.
• EMR familiarity and medical terminology knowledge preferred.

Responsibilities

• Maintain the integrity of health records by accurately inputting and retrieving information in the Electronic Medical Record system.
• Schedule appointments, complete pre-registration tasks, verify demographic and insurance information, and ensure accurate billing.
• Identify the need for clinical healthcare staff triage when necessary.
• Coordinate patient flow, ensuring HIPAA compliance and patient confidentiality.
• Collaborate with the patient care team, provide care coordination services, and contribute to Quality Improvement activities.
• Process prior authorizations, referrals, and provide specialist resource information.
• Track and log patient data accurately.
• Attend required meetings and perform other duties as assigned.

Skills

Customer service

Microsoft Office

Computer literacy

Education

High School diploma or GED

Tools

EMR systems

Job description

CHCB is seeking a Patient Registration Representative in Buffalo, NY to deliver exceptional patient service and support care teams. The role emphasizes accurate data entry, registration, and coordination with clinic staff across the patient journey.

The position requires a High School diploma or GED, healthcare customer service experience, and proficiency with Microsoft Office. EMR familiarity is preferred, with potential evening/weekend shifts and a unionized work environment.