Patient Access Associate Orthopedics

Inova Health; Alexandria (VA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement: 5% match

Tuition and student loan assistance

Mental health support sessions

Paid time off and parental leave

Job summary

Inova Orthopedics - Springfield is seeking a dedicated Patient Access Associate 1 for a full-time day shift, Monday through Friday, 8 hours per day (7:30a–4:00p). The role may float to the Woodbridge location to cover PTO, supporting patient access workflows.

The position emphasizes insurance verification, scheduling, and patient coordination, with opportunities within a nationally recognized health system and a strong emphasis on team collaboration and service quality.

Qualifications

• Education: High School Diploma or GED.
• Experience: 1 year of customer service or 1 year in a medical setting (Associates degree in lieu of experience).

Responsibilities

• Works independently to complete assignments with minimal supervision and improves workflow.
• Explains insurance benefits and patient liability clearly.
• Obtains and validates insurance information using online payer verification systems.
• Coordinates with other departments to assist patients and document required information.
• Educates patients on applications for alternative sources of payment and financial assistance.
• Communicates scheduling changes to patients, staff, physicians, and patient representatives in a timely manner.

Skills

Customer service

Communication

Patient access

Education

High School Diploma or GED

Associates degree in lieu of experience

Job description

Inova Orthopedics - Springfield is looking for a dedicated Patient Access Associate 1 to join the team. This role will be full-time day shift: Monday- Friday, 8 hours shifts within office hours 7:30a-4:00p. Will float to Woodbridge location to cover for PTO.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

Patient Access Associate 1 Job Responsibilities

• Works independently to complete assignments without close supervision; Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes; Uses a logical process to identify the cause of problems and develop appropriate solutions.
• Selects an appropriate method of communication for audiences and adjusts communication style when needed.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.
• Coordinates with other departments to assist or transport patients/visitors requiring special attention/support; Interviews patients to secure and document required medical, financial, demographic and insurance information.
• Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.

Minimum Qualifications

• Education: High School Diploma or GED
• Experience : 1 year of customer service or 1 year of experience in a medical setting. (Associates degree in lieu of experience).

Preferred Qualifications

• 2 years' customer service experience or 1 year' experience in a healthcare setting.