Patient Access Associate (On-Site) (H)

University of Miami; United States; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Job summary

The University of Miami Health System is seeking a Patient Access Associate (On-Site) at our Lennar location. You will be the first point of contact for patients and visitors, greeting them warmly and guiding inquiries to the appropriate staff.

You will handle calls, provide information, and support clerical tasks while upholding a professional, welcoming environment and adhering to departmental policies.

Qualifications

• Requires a High School diploma or equivalent; no prior experience required.
• Strong communication and interpersonal skills; ability to handle stressful situations professionally.
• Ability to greet visitors, answer calls, and route inquiries effectively.

Responsibilities

• Greet visitors and direct them to destinations within the department.
• Answer incoming calls and make outgoing calls with a focus on excellent customer service.
• Respond to general inquiries and escalate non-routine requests to appropriate staff.
• Assist with general administrative tasks such as sorting mail and managing faxes.
• Maintain department directories and visitation logs and keep the reception area tidy.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Time management

Education

High School diploma or equivalent

Job description

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.

The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Patient Access Associate to work at our Lennar location.

Core Job Summary:

The Patient Access Associate (On-Site) projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately. The Patient Access Associate (On-Site) serves as the first point of contact for patients and customers entering facility/department and interfaces effectively with all members of the healthcare team, keeping patients informed of any delays.

Core Responsibilities:

• Greets visitors to the department and directs them to their requested destination.
• Answers incoming calls and places outgoing calls, in a timely and efficient manner, while providing exceptional customer service to further a positive institutional image.
• Responds to general questions and inquiries, forwards non-routine requests to appropriate staff for handling.
• Assists with general administrative task, such as sorting departmental mail, faxes, troubleshooting office equipment etc.
• Maintains department directories and visitation logs.
• Maintains a tidy and clean reception area.
• Places orders for department supplies as requested by department leadership.
• Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere.
• Adheres to University and unit-level policies and procedures and safeguards University assets.
• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications:

• High School diploma or equivalent No Previous experience required Knowledge, Skills and Attitudes: Ability to communicate effectively in both oral and written form Ability to handle difficult and stressful situations with professional composure Ability to maintain effective interpersonal relationships Ability to recognize, analyze, and solve a variety of problems Ability to exercise sound judgment in making critical decisions Ability to analyze, organize and prioritize work under pressure while meeting deadlines Ability to work evenings, nights, and weekends as necessary Any relevant education, certifications and/or work experience may be considered.

• The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.