Patient Access Representative 1 (On-Site) (H) - Hollywood, FL

University of Miami; Sylvester (GA, FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits package

Tuition remission

Job summary

The University of Miami is seeking a full-time Patient Access Representative 1 (On-Site) in Miami, FL. The role focuses on accurate patient registration, insurance verification, and facilitating smooth clinic flow with a patient-centered approach.

Core tasks include collecting documentation, explaining financial responsibilities and HIPAA forms, scheduling, and answering inquiries while upholding university policies and safeguarding assets.

Qualifications

• Learning agility to adapt to new procedures, technologies and priorities.
• Ability to work collaboratively with others in a team environment.
• Proficiency with common office software and healthcare systems.
• Strong written and verbal communication skills for stakeholders.

Responsibilities

• Perform full registration and verify insurance; collect cards and IDs.
• Explain Consent for Treatment, Financial Liability, and HIPAA; obtain signatures.
• Instruct patients to complete required questionnaires and document responses.
• Schedule follow-ups, cancellations, and edits; record no-shows accurately.
• Answer calls, respond to inquiries, and route issues appropriately.
• Adhere to policies and safeguard university assets.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

High School Diploma or equivalent

Tools

MS Office

Job description

The University of Miami/UHealth Department of Patient Access as an exciting opportunity for a full-time Patient Access Representative 1 (On-Site) to work in Miami, FL.

CORE JOB FUNCTIONS

Performs full registration and ensures that insurance is verified, and all patients’ information is correct. Obtains copies of insurance cards, driver’s license, and any applicable referrals. Explains Consent for Treatment, Financial Liability, and HIPAA to patients and obtains signed forms. Instructs patients to complete any questionnaires that might be required by physician. Schedules follow-up, cancels, and edits appointments, and records no-show patients accurately. Reconciles all vouchers and delivers them to designated area. Answers telephone calls and responds to questions and inquiries or transfers when appropriate. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

High School Diploma or equivalent/relevant experience, certification or license Minimum 1 year of relevant experience required Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands. Teamwork: Ability to work collaboratively with others and contribute to a team environment. Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. - Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders. Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ('UHealth') have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.