Manager, Patient Access (On-Site)

University of Miami; United States; On-site; USD 75,000 - 110,000; Full time

Job summary

The University of Miami Health System (UHealth) is seeking a Manager of Patient Access to oversee the business operations of the Patient Access Department, ensuring smooth patient entry, accurate data, and proper payment collection.

The role emphasizes staff supervision, budget participation, and staying compliant with current policies and regulations to support hospital-wide objectives.

Qualifications

• Bachelor’s degree in related field; minimum 3 years of relevant experience.

Responsibilities

• Oversees recruitment, supervision, training, and discipline of staff.
• Manages day-to-day patient registration, data entry, and payment collection.
• Verifies insurance and accuracy of patient charts before clinic dates.
• Ensures 24-hour staffing coverage.
• Assists in department budget development and implementation.
• Collaborates with leadership on strategies and policies.
• Keeps knowledge of regulations; trains staff on changes.
• Establishes internal controls and ensures policy compliance.

Skills

Staff supervision

Budgeting and financial oversight

Leadership and training

Regulatory/compliance knowledge

Education

Bachelor’s degree in related field

Job description

The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Patient Access, Manager.

Core Job Summary

The Manager, Patient Access oversees the business operations of the Patient Access Department to ensure a smooth entry of patients to departmental services, while maintaining timely and accurate business information and guaranteeing payment of services rendered.

Core Responsibilities

• Recruits, supervises, trains, and disciplines staff, and prepares performance reports.
• Manages day-to-day activities of personnel to ensure the timely registration of patients, accurate data entry of patient biographical and financial information, and proper payment collection.
• Reviews records to ensure that each patient was properly verified for insurance purposes and that proper information was written on each patient’s chart prior to clinic date.
• Serves as department expert on registration, insurance verifications, and documentation guidelines.
• Ensures adequate staffing is maintained on a 24‑hour basis.
• Assists in the development and implementation of the department’s annual budget.
• Works with upper management to generate strategy and operational initiatives, and policies.
• Maintains current knowledge of rules and regulations and educates staff on any variations.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

• Bachelor’s degree in related field Minimum 3 year of relevant experience.

Knowledge, Skills, and Attitudes

Knowledge of business and management principles Ability to direct, manage, implement, and evaluate department operations. Ability to establish department goals and objectives that support the strategic plan. Ability to effectively plan, delegate and/or supervise the work of others. Ability to lead, motivate, develop, and train others.

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth‑University of Miami Health System, South Florida's only university-based health system, provides leading‑edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub‑specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

UHealth‑University of Miami Health System, South Florida's only university-based health system, has received numerous accolades and continues to rank highly in national evaluations. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation’s premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer.

Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

The University of Miami is an Equal Opportunity Employer.

Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service.

A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs.

Visit welcome.miami.edu/about-um to learn more about our points of pride.