Patient Access Representative

University of Miami; United States; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Job summary

The University of Miami Health System seeks a Patient Access Representative to greet and assist patients, visitors and staff with warmth and professionalism. You will handle on-site registration, verify insurance, collect self-pay amounts, and provide excellent service to ensure timely access and reimbursement.

Ideal candidates will have a High School Diploma and strong communication, problem-solving, and cash-handling skills, with the ability to work in a fast-paced healthcare environment and

Qualifications

• Patient Access Associate: High School Diploma required
• Patient Access Representative 1: High School Diploma required and one year of relevant experience
• Patient Access Representative 2: High School Diploma required and two years of relevant experience
• Patient Access Representative 3: High School Diploma required and three years of relevant experience

Responsibilities

• Serve as Patient Advocate and Service Ambassador by providing a favorable first impression and proactive attention to internal and external customers in order to meet or exceed expectations, address concerns, and optimize experience.
• Perform all on-site patient access registration related functions promptly without compromising patient safety, quality, service levels, and reimbursement.
• Comply with UHealth policies and procedures related to Patient Access and State/ Federal regulations.
• Identify and collect patient’s self-pay responsibility including co-pays, deductibles, co-insurances, self-pay discount rates, global packages, and previous outstanding balances for both technical and professional components in POS 11 and 22 clinics thereby playing a key role in reducing AR, Bad Debt, and Collection Costs by collecting patient’s financial responsibility upfront.
• Perform other duties as assigned based on departmental needs.

Skills

Bilingual (plus)

Verbal & written comms

Critical thinking

Customer service

Cash handling

Medical terminology

Teamwork

Education

High School Diploma

Tools

UChart Cadence/Prelude/Enterprise Billing

Passport HealthWorks Compliance Checker

Availity

RIS-PACS

CaneCare

UMCare

Intellidose

MCSL

Experian

Job description

JOB SUMMARY

The Patient Access Representative projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately.

CORE RESPONSIBILITIES

• Serve as Patient Advocate and Service Ambassador by providing a favorable first impression and proactive attention to internal and external customers in order to meet or exceed expectations, address concerns, and optimize experience.
• Perform all on-site patient access registration related functions promptly without compromising patient safety, quality, service levels, and reimbursement.
• Comply and abide with all established UHealth policies and procedures related to Patient Access and State/ Federal regulations.
• Identify and collect patient’s self-pay responsibility including co-pays, deductibles, co-insurances, self- pay discount rates, global packages, and previous outstanding balances for both technical and professional components in POS 11 and 22 clinics thereby playing a key role in reducing AR, Bad Debt, and Collection Costs by collecting patient’s financial responsibility upfront.
• Perform other duties as assigned based on departmental needs.
• This list of duties and responsibilities is not intended to be all- inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE REQUIREMENTS

• Patient Access Associate: High School Diploma required
• Patient Access Representative 1: High School Diploma required and one (1) year of relevant experience required
• Patient Access Representative 2: High School Diploma required and two (2) years of relevant experience required
• Patient Access Representative 3: High School Diploma required and three (3) years of relevant experience required

KNOWLEDGE, SKILLS, AND ABILITIES

• Bilingual (English/Spanish, English/Creole, English/French, English/Arabic) a plus.
• Excellent verbal and written communications skills in English.
• Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
• Excellent mathematical and cash management skills.
• Knowledge of medical terminology preferred.
• Ability to work as an integral team member under minimal supervision, in a fast-paced, complex and highly stressful environment.
• Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
• Computer literate and ability to use multiple systems and acquire proficiency in the following electronic systems: UChart Cadence/Prelude/Enterprise Billing, Passport HealthWorks Compliance Checker, Availity, RIS-PACS, CaneCare, UMCare, Intellidose, MCSL, Experian and all online verification systems used by contracted payors.
• Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.

As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care.

We're the challenge you've been looking for.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs.

Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults.

Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.