Patient Access Associate (Full-time; Days) - Touro Infirmary

LCMC Health; New Orleans (LA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Deliver care with heart

Make patients smile

Care with compassion

Be honest and real

Job summary

LCMC Health in New Orleans seeks a Patient Access Associate to welcome patients and visitors, assist with scheduling, registration, and check-in while ensuring information is accurate, confidential, and handled with care.

You will collaborate with clinical and administrative teams to keep operations smooth and contribute to a respectful, efficient, patient-focused environment within the hospital.

Qualifications

• High school diploma or GED required; 2 years of work experience considered
• Strong customer service and communication skills expected
• Empathy, professionalism, and attention to detail are essential

Responsibilities

• Greet patients and visitors in person and by phone
• Schedule appointments and manage check-in processes
• Register patients and verify insurance and demographic information
• Scan and maintain required documentation
• Explain financial responsibilities and collect payments when appropriate

Skills

Customer service

Communication

Empathy

Attention to detail

Healthcare experience

Education

High School Diploma/GED

2 years work experience

Job description

Your job is more than a job

Be a welcoming presence for patients and visitors!

As a Patient Access Associate, you play a key role in creating a positive experience from the very first interaction. You support patients by assisting with scheduling, registration, and check-in processes while ensuring information is accurate, confidential, and handled with care. Your calm, professional approach helps patients feel informed and supported throughout their visit.

You’ll collaborate with clinical and administrative teams to keep operations running smoothly, contributing to a respectful, efficient, and patient-focused environment within the hospital.

What You’ll Do

• Greet patients and visitors in person and by phone
• Schedule appointments and manage check-in processes
• Register patients and verify insurance and demographic information
• Scan and maintain required documentation
• Explain financial responsibilities and collect payments when appropriate

What You Bring

• Strong customer service and communication skills
• Empathy, professionalism, and attention to detail
• Ability to work effectively in a fast-paced healthcare environment

Minimum Requirement

• High School Diploma/GED or equivalent OR 2 years of work experience

Make a difference—one patient at a time.

Work Shift

Days (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems – it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Simple things make the difference.

• To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.
• To ensure quality care and service, we may use information on your application to verify your previous employment and background.
• To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.
• To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.