Patient Access Associate (Full-time; Days) - LCMC Health Westpark Campus

LCMC Health; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

LCMC Health in New Orleans is seeking a Patient Access Associate to create a positive first impression by greeting patients, assisting with scheduling, registration and check-in, while protecting privacy and accuracy. You will collaborate with clinical and administrative teams to keep operations running smoothly in a respectful, patient-focused hospital environment.

The role requires strong customer service, empathy, and attention to detail.

Qualifications

• Strong customer service and communication skills.
• Empathy, professionalism, and attention to detail.
• Ability to work effectively in a fast-paced healthcare environment.

Responsibilities

• Greet patients and visitors in person and by phone
• Schedule appointments and manage check-in processes
• Register patients and verify insurance and demographic information
• Scan and maintain required documentation
• Explain financial responsibilities and collect payments when appropriate

Skills

Customer service

Communication

Empathy

Attention to detail

Education

High School Diploma or GED

Job description

Your job is more than a job.

Be a welcoming presence for patients and visitors!

As a Patient Access Associate, you play a key role in creating a positive experience from the very first interaction. You support patients by assisting with scheduling, registration, and check-in processes while ensuring information is accurate, confidential, and handled with care. Your calm, professional approach helps patients feel informed and supported throughout their visit.

You’ll collaborate with clinical and administrative teams to keep operations running smoothly, contributing to a respectful, efficient, and patient-focused environment within the hospital.

What You’ll Do

• Greet patients and visitors in person and by phone
• Schedule appointments and manage check-in processes
• Register patients and verify insurance and demographic information
• Scan and maintain required documentation
• Explain financial responsibilities and collect payments when appropriate

What You Bring

• Strong customer service and communication skills
• Empathy, professionalism, and attention to detail
• Ability to work effectively in a fast-paced healthcare environment

Minimum Requirement

• High School Diploma or GED (or equivalent experience)

Make a difference—one patient at a time.

Work Shift

Days (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems – it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.