Patient Access Associate - Full Time - Days Mon-Fri

Williamson Health; Franklin (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO

Retirement Matching

FSA (Flexible Spending Accounts)

Identity Theft Protection

Legal Aid

Job summary

Williamson Health in Franklin, TN seeks a detail-oriented Patient Access Associate to join our team on a full-time, days schedule (Mon-Fri). You will verify patient information, collect demographics and insurance data, and support accurate medical documentation and billing in Meditech.

Ideal candidates have a high school diploma, 3 years of clerical/customer service experience, and proficiency with patient access software.

Qualifications

• High school diploma or equivalent is required.
• Three years clerical experience in a professional customer service oriented office environment or call center preferred.
• Familiarity with Meditech, patient access software and related office equipment is expected.

Responsibilities

• Enter complete and accurate patient information in Meditech scheduling to verify arrival dates and procedures.
• Verify insurance information and collect demographics for billing and registration.
• Handle pre-reg calls and maintain patient communication per department standards.
• Pre-register patients and ensure accurate data entry in the system.
• Obtain signatures on registration forms and maintain 95% initial accuracy over 12 months.
• Assist co-workers and support management as needed.

Skills

Customer service

English communication

Verbal communication

Keyboard skills

Education

High school diploma or equivalent

Tools

Meditech

FormsFast

Armband printers

Time and attendance

Patient access software

Job description

Patient Access Associate - Full Time - Days Mon-Fri

#26-734

About Us

Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,500 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, a 337-bed facility which recently opened its new Boyer-Bryan West Tower, offers extensive women's services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children's Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org.

Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world‑class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We're committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well‑being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.

Company Culture:
We are passionate about the care we offer and also our standards of performance which include compassion, respect, accountability and safety -- toward our patients and also toward our colleagues. We're looking for talented, caring, and mission‑minded professionals who view their career in healthcare as more than just a paycheck, but as a true calling. We are proud of our unique culture that balances doing what we love, working alongside a supportive team, and maintaining a good quality of life - all while making a difference no matter your department or position.

Community Overview:
Franklin sits in the heart of Williamson County, which has the top‑rated school system in the state, a plethora of parks and green spaces, fabulous restaurants, a rich traditional of hospitality, and of course, world‑class healthcare. Various publications have showered Franklin with such accolades as one of the "Best Southern Towns," "Best Place to Live," "Top 10 Community for Job Growth," and "Top 50 Cities to Start a Small Business."

Job Description

Highly motivated individual where skills, experience, and dedication can effectively be utilized to meet the goals of Williamson Medical Center, patients and the community we serve. Possesses a strong positive customer service work ethic and ability to work closely with the public, community, family members, co‑workers and management team in a positive cohesive professional manner. Required to demonstrate teamwork, good customer service skills and accuracy in all areas of Patient Access. Obtains accurate demographic and financial data for medical documentation, billing and collections. Creates and presents patient estimates and financially resolves patient balances.

Position Requirements

• High school diploma or equivalent
• Three years clerical experience in a professional customer service oriented office environment or call center preferred.
• Meditech, Fax, Copier, time and attendance system, patient access software, cash management/posting, FormsFast, Education system, Label and armband printers, hand‑held communication equipment, email.
• Office in all areas pertinent to position
• Able to communicate in English verbally and legibly
• Efficient verbal and written communication
• Prolonged sitting, standing, bending, walking
• Consistent keyboard and terminal usage
• Ability to work well under pressure, to function dependently and independently
• Ability to push wheelchairs up to 250 lbs with assistance

Key Results

• Enters complete and accurate patient information in the Meditech computer system using the scheduling module to verify arrival dates and times, procedures, phone numbers and prep instructions. Selects correct patient from Master Patient index to insure patient identification safety and places correct armband on all patients. Informs patient to bring insurance card and photo ID on the date of service.
• Verifies insurance and communicates needed information to the registration staff. Consistently interviews patients to obtain and enter accurate demographics and insurance information in a timely manner. Meets national productivity guidelines of 30 registrations per shift.
• Manages calls in the pre‑reg queue to insure customer service standards are met. Returns calls and checks patient voice mail box promptly.
• Consistently calls patients to pre‑register in accordance with departmental standard work.
• Obtains complete and accurate information to complete the Medicare secondary payer form. Consistently uses insurance verification solution, reads verification response for insurance coverage, assigns correct insurance plan and posts back notes in the Meditech system.
• Consistently follows point of service collection policies and procedures. Follows cash management guidelines at all times.
• Reports concerns requiring attention to supervisor or director. Is a problems solver that brings possible solutions with the concerns or problems.
• Seeks and performs other related duties assigned by Manager or Director.
• Participates in departmental meetings/huddles/etc. and recommends improvement opportunities.
• Demonstrates willingness to assist and support co‑workers. Helps in registration when needed and willingly modifies schedule or daily routine to accommodate patient or departmental needs. Completes assignments before leaving and is willing to stay over when workload dictates.
• Consistently reviews and obtains patient signatures on all required registration forms.
• Consistently corrects registrations during assigned shift using AccuReg solution and maintains an average initial accuracy rate of 95% for a 12 month period.

Benefits Summary

Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well‑being.

• PTO
• Retirement Matching
• FSA (Flexible Spending Accounts)
• Identity Theft Protection
• Legal Aid

Williamson Health is an equal‑opportunity employer and a drug‑free workplace.

WH is an equal employment opportunity employer. WH does not discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other consideration made unlawful by applicable federal, state, or local laws. WH also prohibits harassment of applicants and employees based on any of these protected categories.

It is also WH’s policy to comply with all applicable laws respecting consideration of unemployment status in making hiring decisions. The complies with the Americans with Disabilities Act ("ADA"), the ADA Amendments Act of 2008 ("ADAAA") and applicable state law and considers reasonable accommodation measures that may be necessary for qualified applicants/employees to perform the essential functions of the job. Hire may be contingent upon a post‑offer medical examination, and to skill and agility tests, as appropriate for the position.

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