Patient Access Associate - Emergency Department

MaineHealth Accountable Care Organization; Biddeford (ME); On-site; USD 35,000 - 55,000; Full time

Job summary

An established healthcare organization is seeking a dedicated Patient Access Associate for the Emergency Department. This pivotal role involves managing patient registrations, verifying insurance, and ensuring a smooth flow of clinical and administrative tasks. The ideal candidate will demonstrate exceptional customer service skills and a caring attitude, serving as the first point of contact for patients. Join a collaborative team that values community and offers comprehensive benefits, including parental leave and student loan assistance. If you're passionate about delivering top-quality care and fostering an inclusive environment, this opportunity is for you.

Benefits

Paid Parental Leave

Flexible Work Policies

Student Loan Assistance

Training and Education Resources

Well-Being Resources

Qualifications

• At least one year of related experience within MaineHealth required.
• Completion of Customer Service Courses for certification preferred.

Responsibilities

• Schedule, pre-register, register, and admit patients to the hospital.
• Ensure accuracy of patient registration and collect payments.

Skills

Customer Service Skills

Patient Registration

Insurance Verification

Education

High School Diploma or GED

Job description

Patient Access Associate - Emergency Department

Location: Biddeford, ME
Facility: Maine Medical Center
Schedule: Full Time
Job Category: Clerical/Administrative Support
Req #: 28429
Date Posted: May 6, 2025

Clerical/Administrative Support

Summary:

The Patient Access Associate in the Emergency Department schedules, pre-registers, registers, and admits patients to the hospital. They serve as the first contact for many patients and must convey a caring and professional attitude to all patients and visitors. This role involves complete and accurate patient registration, insurance verification, medical necessity validation, identifying and collecting amounts due from patients, entering orders, scheduling, and ensuring an efficient flow of clinical, administrative, and clerical tasks. The associate ensures the accuracy of the patient’s unique identification number and demographic and financial information used to create an electronic bill. They inform patients of estimated financial responsibilities and collect upfront payments and co-payments based on estimates. Additionally, they obtain patient signatures on consent forms and insurance denial notices and assist with accommodations for patients with special needs.

Required Minimum Knowledge, Skills, and Abilities (KSAs):

• Education: High school diploma or GED preferred.
• License/Certifications: Completion of Customer Service Courses for certification or demonstrated strong customer service skills.
• Experience: At least one year of related experience within MaineHealth required.
• Additional Skills/Requirements: N/A

Additional Information:

Working at MaineHealth across Maine and New Hampshire means collaborating with healthcare professionals who value their team and community. We offer benefits supporting your current needs and future planning, including paid parental leave, flexible work policies, student loan assistance, training, education, and well-being resources.

MaineHealth is committed to investing in our care teams and fostering an inclusive environment where you can thrive. If you're interested in building a career where people support one another to deliver top-quality care, apply today.

If you have questions about this role, please contact Kerry A. Huckins at [emailprotected].

MaineHealth policy requires all care team members to be vaccinated against Covid-19 and influenza, subject to legal exemptions.

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