Patient Access Associate 2 PRN (as needed)

Inova Health System; Merrifield (VA); On-site; USD 30,000 - 39,000; Part time

Benefits offered by this job

Health coverage

Retirement match

Education assistance

Mental health support

Job summary

Inova Health System seeks a Patient Access Associate 2 PRN to join the Cardiac and Vascular Surgery team in Merrifield, VA. The role involves admitting and scheduling patients, verifying insurance and providing financial counseling, with shifts as needed Monday–Friday 8:00am–5:00pm.

PRN status means hours vary by patient volume and department needs. Ideal candidates have at least 1 year in healthcare patient access or revenue cycle, or a bachelor’s degree.

Qualifications

• High School Diploma or GED.
• 1 year healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor's degree.

Responsibilities

• Admit and schedule patients with accuracy and courtesy.
• Verify insurance coverage and determine patient responsibility.
• Communicate scheduling changes to patients, staff and physicians in a timely manner.
• Provide financial counseling and explain benefits to patients.
• Identify payroll authorization and referral requirements as needed.
• Escalate safety hazards and maintain environment safety.

Education

High School Diploma or GED

Job description

Patient Access Associate 2 PRN (as needed)

Inova Cardiac and Vascular Surgery is looking for a dedicated Patient Access Associate 2 to join the team. This role is PRN (shifts as needed), office operating hours Monday-Friday 8:00am-5:00pm. As a Patient Access Associate 2, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling.

Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Associates 2 Job Responsibilities:

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

Minimum Qualifications:

• Education: High School Diploma or GED
• Experience: 1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor's degree