Patient Access Associate 1

Inova Health System; Fairfax (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Wellness program

Retirement plan matching 5%

Job summary

Inova Health System's Center for Personalized Health seeks a Patient Access Associate 1 to join our Fairfax, VA team. This full-time day-shift role (Monday–Friday, 6:00 am–2:30 pm) handles patient check-in, insurance verification, and intake of demographic and financial information.

You will communicate with patients and insurers, educate on benefits, coordinate with departments, and help with alternative funding options.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service or 1 year of experience in a medical setting; an associates degree can substitute for experience.
• Preferred: 2 years of customer service or 1 year healthcare experience.

Responsibilities

• Completes assignments independently with minimal supervision and improves workflows.
• Explains insurance benefits and patient liability to patients.
• Obtains and validates insurance information using online payer verification systems.
• Coordinates with departments to assist patients and documents required information.
• Communicates scheduling changes to patients, staff, physicians, and patient representatives.

Skills

Customer service

Healthcare setting

Insurance verification

Communication skills

Education

High School Diploma or GED

Job description

Inova's Center for Personalized Health is looking for a dedicated Patient Access Associate 1 to join the team. This role will be full-time day shift: Monday- Friday, office hours 6am-2:30pm

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

Patient Access Associate 1 Job Responsibilities:

• Works independently to complete assignments without close supervision; Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes; Uses a logical process to identify the cause of problems and develop appropriate solutions.
• Selects an appropriate method of communication for audiences and adjusts communication style when needed.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.
• Coordinates with other departments to assist or transport patients/visitors requiring special attention/support; Interviews patients to secure and document required medical, financial, demographic and insurance information.
• Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.

Minimum Qualifications:

• Education: High School Diploma or GED
• Experience: 1 year of customer service or 1 year of experience in a medical setting. (Associates degree in lieu of experience).

Preferred Qualifications:

• 2 years' customer service experience or 1 year' experience in a healthcare setting.