Patient Access Associate

Nebraska Medicine; Omaha (NE); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Tuition assistance

Clarkson College discount

Career advancement support

Job summary

Nebraska Medicine is seeking a Patient Access Associate for the Nebraska Medical Center in Omaha. This role handles greeting, screening, patient registration and revenue cycle tasks with a focus on safety and efficiency.

Expect a full-time schedule with flexibility across days, evenings, and holidays to meet patient needs. Your responsibilities include appointment confirmations, visitor validation, and assisting with wayfinding and check-in processes, while delivering courteous service to

Qualifications

• High school education or equivalent required.
• BLS certification within six months of hire from an American Heart Association endorsed program.
• Ability to work in a proactive self-directed manner.
• Multi-tasking and problem solving abilities.
• Demonstrates ability to form and maintain working relationships to foster a team environment.
• Ability to deal with difficult or challenging customer interactions and elevate to leadership as appropriate.

Responsibilities

• Greet patients, customers and staff in a professional, timely manner and screen for safety.
• Complete patient registration and revenue cycle tasks per policy and procedure.
• Provide visitor validation and assist with wayfinding and escorting.
• Support appointment confirmations and mask distribution as required.
• Work flexibly across areas, including days, evenings, and holidays.

Skills

Proactive

Multi-tasking

Problem solving

Teamwork

Customer service

Education

High school education or equivalent

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift

First Shift (United States of America)

Patient Access Associate

Schedule

• Full-Time (40 hours/week)
• Monday - Friday, 6:00 AM - 2:30 PM
• Benefits Eligible

Training Schedule

• Full-time for the first 2-3 weeks: Monday-Friday, 7:00 AM - 3:30 PM

Location:

Nebraska Medical Center | Nebraska Medicine Omaha, NE

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Be part of something extraordinary at Nebraska Medicine!

Duties

Ensure patients, customers and staff are greeted in a professional, timely and efficient manner, screening those entering the organization efficiently to promote the safety of all patients, employees and providers while exceeding customer expectations and complying with all state and federal regulations and laws throughout processes of appointment confirmation, visitor validation, patient way finding/escorting, mask distribution and symptom screening. To complete items related to patient registration and other assigned Revenue Cycle tasks in accordance to policy and procedure. Coverage for position is required days and evening hours, 7 days a week including holidays with needs in various areas throughout the organization. Face to face patient contact required.

Required Qualifications

• High school education or equivalent required.
• Basic Life Support (BLS) certification within six months of hire required, must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later).
• Ability to work in a proactive self-directed manner required.
• Multi-tasking and problem solving abilities required.
• Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.
• Ability to deal with difficult or challenging customer interactions and elevate to leadership as appropriate required.

Preferred Qualifications

• Prior experience working with customers or patients preferred.
• Experience with general office materials/equipment preferred.
• Depending on the position available, fluency in Spanish preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.