Patient Access Associate

Spectra Health Org; Grand Forks (ND); On-site; USD 42,000 - 54,000; Full time

Job summary

Spectra Health Org in Grand Forks is seeking a Patient Access Associate (PAA) to be the first point of contact for patients and visitors. You will handle patient registration, basic scheduling, and foundational revenue cycle tasks while helping maintain building access and security.

This role emphasizes compassionate service, accurate documentation, and collaboration across clinic teams to ensure smooth patient flow and an exceptional experience for every person who walks through our doors.

Responsibilities

• The Patient Access Associate (PAA) serves as the first point of contact for patients and visitors, including patient registration, basic scheduling, and foundational revenue cycle activities.
• Helps to control building access for visitors and deliveries while supporting front-of-house operations.
• Balances organizational priorities with patient needs and ensures accurate documentation and exceptional customer service across clinic areas.

Job description

JOB SUMMARY:

The Patient Access Associate (PAA) serves as the first point of contact for patients and
visitors, creating a respectful, compassionate, and welcoming environment. This role supports front-of-house
operations, including patient registration, basic scheduling, foundational revenue cycle activities and helping to
control building access for visitors and deliveries. The PAA plays a key role in maintaining smooth patient flow,
ensuring accurate documentation, and delivering exceptional customer service across all clinic areas. This
position requires the ability to effectively balance organizational priorities with patient needs.

Organizational Philosophy

• Privacy & confidentiality: Maintain strict adherence to privacy and confidentiality protocols, ensuring

the protection of both patient and employee information in accordance with Spectra Health's policies.

• Champion organizational values: Promote and embody Spectra Health's core values of Compassion,

Trust, Respect, Equity, and Inclusivity in all interactions and decision-making processes.

• Culture of safety: Foster a culture of safety; proactively addressing hazards, incidents, and security

concerns while contributing to a positive and safe work environment for employees and patients.

• Teamwork & collaboration: Approach teamwork with a positive and collaborative mindset, building

strong relationships across departments and sharing knowledge and experiences to enhance overall
organizational effectiveness.

• Be part of the solution: Actively support organizational change, offering solutions, participating in

leadership initiatives, and championing efforts that align with Spectra Health's evolving mission and
goals.