Patient Access Associate

Jobtailor; Chillicothe (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor is seeking an Admissions Clerk in Chillicothe, Ohio to support hospital patient intake and admission processes. You will handle front-desk duties, verify insurance, and guide patients through pre-registration and consent procedures.

The role emphasizes accurate MRN assignment, compliance checks, and timely processing of physician orders, with a focus on improving patient experiences through clear communication and reliable service.

Qualifications

• 1+ year of customer service experience.
• Willingness to adopt AI-driven process improvements.
• High School Diploma or GED required.
• CRCR certification required within 6 months of hire (company-paid).

Responsibilities

• Perform admitting duties for all patients admitted for services at the hospital.
• Assign MRNs, perform medical necessity/compliance checks, and provide patient instructions.
• Collect insurance information, receive and process physician orders.
• Audit accounts and ensure forms are completed accurately and timely for audits.
• Pre-register patient accounts prior to visits.

Skills

Customer service

Attention to detail

Communication

Innovative mindset

AI awareness

Education

High School Diploma/GED

CRCR

Job description

Responsibilities

• Performing admitting duties for all patients admitted for services at the hospital.
• Assigning accurate MRNs, completing medical necessity/compliance checks, and providing proper patient instructions.
• Collecting insurance information, receiving, and processing physician orders.
• Conducting audits of accounts and assuring that all forms are completed accurate, timely to meet audit standards.
• Responsible for the pre-registration of patient accounts prior to patient visits.

Requirements

• 1+ years of customer service experience
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
• High School Diploma/GED
• CRCR Required within 6 months of hire (Company Paid)

Core Competencies

Demonstrates expertise in patient admission processes, including accurate MRN assignment, compliance checks, and insurance information collection. Strong focus on improving patient experiences through innovative solutions and effective communication.

Certifications & Qualifications

• CRCR