Patient Access Assistant - Medical

NORTHWEST HEALTH SERVICES INC; Mound City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

NORTHWEST HEALTH SERVICES INC is seeking a clinic support specialist in Mound City, MO to assist with front-desk duties, greet patients, collect co-pays, and balance cash. The role supports team operations in a medical office setting.

You will participate in weekly team huddles, review charts, maintain patient information, and ensure HIPAA compliance. Basic computer skills and a high school diploma are required, with reliable transportation preferred.

Qualifications

• Possess valid driver's license and proof of insurance for business use.
• High school diploma or equivalent.
• Demonstrate basic computer skills.
• Light typing skills; accuracy and efficiency.
• Ability to present information to patients and staff.

Responsibilities

• Receive and greet patients and visitors.
• Collect co-pays and payments and issue receipts.
• Balance and reconcile daily cash; copy all received checks.
• Assist patients with billing questions and sliding-fee inquiries.
• Review charts for consent, insurance, and forms prior to visits.
• Ensure patient information is current and accurate in charts and systems.
• Follow checkout procedures and manage daily batches.

Skills

Valid driver’s license

High school diploma

Basic computer skills

Typing skills

Communication skills

Education

High school diploma or equivalent

Job description

Job Details

Location: Mound City Medical - Mound City, MO 64470

Described Duties

1. Work cooperatively with Northwest Health Services (NHS) providers, supervisors, and personnel to carry out goals and objectives of NHS according to governing body requirements and established internal policies and procedures.
2. Treat others respectfully whether it is a patient, fellow employee, member of management, customer, vendor or visitor to our premises.
3. Attend weekly team huddles under the guidance of the clinic manager or designated representative.
4. Receive and greet all patients and visitors pleasantly and effectively.
5. Collect co‑pays and payments at the time of service and issue receipts as necessary.
6. Make reminder phone calls the day prior to a scheduled visit and follow‑up calls for no shows.
7. Accurately balance and maintain payment log, reconcile daily cash and copy all received checks daily.
8. Assist patients with billing questions, offer help with sliding fee questions, and establish payment arrangements with patients if deemed necessary.
9. Review all medical charts prior to visit for current consent for treatment, insurance card copies and assignment forms.
10. Ensure all patient information is current and up to date at each visit, including all insurance, Medicare or Medicaid cards being scanned, patient information sheet updated annually and scanned, and all information in the chart matches the information in the computer per policy and procedure.
11. Follow and complete checkout procedures as directed and perform daily batch management as assigned.
12. Inform and assist patients with the Sliding Fee Scale Program, calculate and approve Sliding Fee Scale (SFS) applications, and accurately enter Sliding Fee information in computer.
13. Scan documents and assist in locating and filing reports.
14. Keep work area neat and organized for proper completion of work tasks.
15. Comply with the provisions of the Health Insurance Portability and Accountability Act (HIPAA) of 1996.
16. Perform related work as required.

Essential Job Functions

1. Possess cognitive skills necessary to read and interpret a variety of instructions furnished in oral or written form.
2. Demonstrate tact, patience and good communication skills in dealing with patients, co‑workers and the public.
3. Be able to talk, see, hear, write, stand, walk, and kneel.
4. Maintain confidentiality at all times.
5. Maintain a professional appearance and demeanor at all times.
6. Perform job requirements in high demand situations.
7. Possess cognitive skills necessary to understand basic medical terminology.
8. Comply with the provisions of the Health Insurance Portability and Accountability Act (HIPAA) of 1996.
9. Follow established procedures for answering and screening incoming appointment‑related telephone calls, scheduling interpreters, and directing calls to appropriate staff.

Qualifications

1. Possess and maintain a valid driver’s license, and proof of insurance for personal vehicle used for business.
2. Possess high school diploma or equivalent.
3. Demonstrate basic computer skills.
4. Possess light typing skills; computer knowledge required. Demonstrate accuracy, proficiency and efficiency.
5. Effectively present information and respond to questions from patients and other individuals encountered in the course of employment.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.