Patient Access Assistant I - Chambersburg Urology - Days

WellSpan Health; Chambersburg (Franklin County); On-site; USD 35,818,000 - 41,328,000; Part time

Benefits offered by this job

Retirement savings plan

Paid time off (PTO)

Education assistance

DailyPay

Job summary

WellSpan Health's Chambersburg Urology department is seeking a Patient Access Assistant I for a part-time, day-shift role. The position involves greeting patients, collecting financial and demographic information, processing payments, and coordinating referrals and pre-authorizations.

The role requires strong customer service, basic medical office knowledge, and the ability to work across information systems. Work is performed in Chambersburg, PA with a 0.7 FTE schedule and standard office hours.

Qualifications

• High School Diploma or GED is required.
• Diploma Program Post High School Vocational/Specialized Training is preferred.
• Less than 1 year, 3–6 months front desk or physician office experience is required.
• Customer service and safety training within 90 days; medical terminology within 180 days; insurance/compliance training within 1 year.

Responsibilities

• Conducts patient interviews to collect accurate financial, biographic and demographic information.
• Explains financial requirements to patients and collects deposits or deductibles as required; explains insurance coverages and precertification/preauthorization where applicable.
• Collects and reviews registrations for accurate financial and demographic data in information systems.
• Schedules patient appointments and processes referral forms, pre-authorization forms, test instructions, and patient benefit verification.
• Handles check-in/check-out, processes payments via kiosk or cash drawer, and issues receipts.
• Reviews pre-arrival messages and work queues; reconciles daily cash and account balances.
• Researches billing questions with billing service and supports process improvements.

Skills

Customer service

Communication

Interpersonal skills

Office skills

Billing

Insurance knowledge

Medical terminology

Education

High School Diploma or GED

Diploma Program Post High School Vocational/Specialized Training

Front desk/physician office experience

Tools

Job description

Patient Access Assistant I - Chambersburg Urology - Days

Chambersburg, PA, United States

Job Info

• Job Identification 227765
• Job Category Revenue Cycle
• Posting Date 08/03/2026, 05:46 PM
• Job Schedule Part time
• Job Shift Shift1 - Day
• Locations 120 N 7th St, Chambersburg, PA, 17201, US
• Assignment Category Not Applicable
• FTE 0.7

Job Description

Part time (28 hours weekly)
Monday-Friday; hours may range based on needs of the practice. A typical shift may be 9a-1p.

General Summary

Works under direct supervision. Represents the System in a professional manner, using good customer service practices in the performance of their duties.

Responsibilities

Duties and Responsibilities

Essential Functions:

• Conducts patient interview to collect accurate financial, biographic and demographic information for patient visits.
• Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization, as applicable.
• Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.
• Schedules patient appointments for patients with other provider offices including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
• Performs various duties for effective check-in and check-out of patients. Receives payment from patients via the kiosk, manually when applicable and issues receipts when requested.
• Reviews and completes pre-arrival, in-basket messages and other work queues as assigned.
• Reconciles daily cash and verified account balances. Performs other tasks related to end of day batch control, cash drawer etc.
• Researches billing questions and problems for patients with billing service.
• Actively supports process flow improvement and provides constructive feedback to Supervisor.
• Assists with service recovery.
• Must have the ability to travel and work at other medical practices as needed.

Common Expectations:

• Types and/or compiles correspondence and reports, photocopies information, files information, answers the telephone, takes messages and directs calls.
• Prepares and maintains records of patient charges.
• Maintains department records, reports and files.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Participates in educational programs and in-service meetings.
• Provides outstanding service to all customers, fosters teamwork, and practices fiscal responsibility through improvement and innovation.
• Proactively approach and greet all guests with a warm and personal greeting.

Qualifications

Qualifications

Minimum Education:

• High School Diploma or GED Required
• Diploma Program Post High School Vocational/Specialized Training (Professional Medical, Administrative or Business School) Preferred

Work Experience:

• Less than 1 year 3 - 6 months front desk or physician office experience Required

Courses and Training:

• Customer Service and Safety Reporting Training within 90 days Required and
• Introduction to Medical terminology within 180 days Required and
• Insurance and Compliance Training within 1 year Required

Knowledge, Skills, and Abilities:

• Excellent communication and interpersonal skills.
• Knowledge of medical office operations to include reception, billing and insurance and general office skills.

Benefits Offered:

• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay