Patient Access Advocate I-ED

Presbyterian Healthcare Services; Albuquerque (NM); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Access Advocate to enhance patient experiences and ensure accurate data collection. This role is essential in managing patient accounts, verifying insurance, and providing outstanding customer service. With a focus on community health, the organization offers a supportive environment for personal and professional growth. Ideal candidates will have a strong background in customer service and a commitment to learning about healthcare processes. Join a passionate team that is making a difference in the lives of patients and their families.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Wellness Programs

Qualifications

• 6 months experience in healthcare or 1 year in customer service.
• Successful completion of Patient Access Academy within 6 months of start.

Responsibilities

• Perform patient registration and verify insurance.
• Provide exceptional patient experience using CARES, AIDET, and EPE tools.
• Educate patients on insurance benefits and liabilities.

Skills

Customer Service Experience

Insurance Verification

Medicare Guidelines Knowledge

Healthcare Registration Processes

Education

High School Diploma/GED

Tools

CARES

AIDET

EPE

Job description

Join to apply for the Patient Access Advocate I-ED role at Presbyterian Healthcare Services.

This role involves primary registration of patient accounts for self-pay, government, and commercial accounts, ensuring accurate data collection, insurance verification, and providing excellent customer service. The position requires basic knowledge of Medicare guidelines, healthcare registration processes, and customer service experience.

Pay Range

Base pay ranges from $15.00/hr to $20.57/hr. Actual pay depends on skills and experience.

Qualifications

• High school diploma/GED
• 6 months experience in healthcare or 1 year in customer service
• Successful completion of Patient Access Academy within 6 months of start
• Preferred: CHAA, CHAM certification; basic insurance and medical terminology knowledge

Responsibilities

• Perform patient registration, verify insurance, collect liabilities, and ensure accurate documentation
• Provide exceptional patient experience using CARES, AIDET, and EPE tools
• Address and resolve complaints, manage conflicts, and escalate when necessary
• Educate patients on insurance benefits and liabilities
• Ensure accounts are financially cleared at the time of service

Additional Information

• Location: Rev Hugh Cooper Admin Center
• Work hours: Varied days and hours
• Benefits: Medical, dental, vision, disability, life insurance, wellness programs, and more for benefits-eligible employees

Join a diverse team committed to improving community health. Presbyterian Healthcare Services is a non-profit organization with a rich history and a broad network of hospitals and health plans in New Mexico.