Patient Access Advocate-I ED

Presbyterian Healthcare Services; Albuquerque (NM); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in New Mexico is hiring a Patient Access Advocate I-ED to manage patient registrations and ensure accurate billing processes. The ideal candidate will have a high school diploma and experience in healthcare or customer service. This full-time role offers competitive benefits and a supportive work environment.

Benefits

Medical, dental, vision insurance

Paid time off

Retirement benefits

Wellness programs

Qualifications

• 6 months healthcare experience or 1 year customer service background.
• Preferred: CHAA, CHAM, or similar certification.
• Basic proficiency in Microsoft Office.

Responsibilities

• Perform patient registration and collect demographic and insurance information.
• Resolve complaints and manage conflicts effectively.
• Educate patients about insurance benefits and ensure accounts are financially cleared.

Skills

Customer Service

Insurance Knowledge

Medical Terminology

Conflict Resolution

Education

High school diploma/GED

Tools

Microsoft Office

Job description

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Overview

Now hiring a Patient Access Advocate I-ED. The Patient Access Advocate I provides primary registration of patient accounts for self-pay, government, and commercial accounts on the date of service for scheduled and unscheduled visits. Responsibilities include registration functions, updating demographics, insurance verification, collection of point of service liabilities, and documentation within the ADT system. Ensures account accuracy to facilitate clean billing. Must have basic knowledge of Medicare (CMS) guidelines and other compliance regulations relevant to Patient Access. Provides excellent customer service to patients and visitors, including wayfinding.

How You Belong Matters Here

We value diversity and believe in strength through inclusion. Our team, from IT to Food Services, makes a meaningful impact on patient care.

Why Join Us

• Full Time - Exempt: No
• Location: Presbyterian Kaseman Hospital
• Remote work from home: This role is intended for residents of New Mexico.
• Work hours: 12 Hour Nights
• Benefits: Medical, wellness programs, vision, dental, paid time off, retirement, and more.

Ideal Candidate

6 months healthcare experience or 1 year customer service background.

Qualifications

• High school diploma/GED
• 6 months healthcare or 1 year customer service experience
• Pass the 2-week Patient Access Academy with 85%+ (within 6 months)
• Preferred: CHAA, CHAM, or similar certification
• Basic understanding of insurance, medical terminology, billing codes (DRG, ICD-10, CPT, HCPCS)
• Knowledge of registration and healthcare processes
• Basic proficiency in Microsoft Office

Responsibilities

• Deliver exceptional patient experience using CARES, AIDET, EPE tools
• Resolve complaints promptly and effectively, using de-escalation techniques
• Manage conflicts and seek supervisor assistance when needed
• Implement PROMISE and CARES behaviors in all interactions
• Educate patients about insurance benefits and liabilities
• Ensure accounts are financially cleared at the point of service
• Perform patient registration, collect and verify demographic and insurance information
• Verify insurance eligibility and benefits
• Document actions accurately for follow-up and audit purposes
• Maintain knowledge of authorization requirements, payer guidelines, and Medicare (CMS) regulations
• Complete MSPQ at the time of service if not done during financial clearance

Benefits

All benefits-eligible employees receive comprehensive packages including medical, dental, vision, disability, life insurance, and voluntary benefits.

Wellness

Participate in wellness activities to earn rewards like gift cards, webinars, screenings, and challenges.

Why Work at Presbyterian?

We are committed to community health through initiatives like farmers' markets and local partnerships.

About Presbyterian Healthcare Services

Founded in 1908, we are New Mexico’s largest private employer with nearly 14,000 staff, including providers and nurses. Our services include hospitals, health plans, and a growing medical group, serving over 580,000 members.

Maximum offer: up to USD $20.57

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industry: Hospitals and Healthcare