Patient Access Advocate

Hancock Health; Greenfield (IN); On-site; USD 35,000 - 55,000; Full time

Job summary

Hancock Regional Hospital in Indiana is seeking a patient access advocate to register patients, coordinate referrals, and schedule visits within the department. You will explain and obtain consents, collect financial paperwork and co-pays, and participate in required Meditech and customer service training.

The role requires a customer-service mindset, excellent written and verbal communication, strong attention to detail, and the ability to work independently as well as in a team in a fast-paced

Qualifications

• Customer service mindset and strong interpersonal skills.
• Excellent written and verbal communication; clear spelling.
• Strong organizational and multitasking abilities.
• Attention to detail in all registration steps.
• Proficiency with MS Office; Meditech experience preferred but not required.

Responsibilities

• Register patients and coordinate referrals and scheduling for the department.
• Explain and obtain all required patient consents and authorizations, and collect financial paperwork and co-payments.
• Complete required Meditech and customer service training; participate in ongoing training.
• Adopt a proactive attitude to own patient challenges, and resolve or escalate as needed.
• May float to other areas in the department; adhere to HIPAA and privacy guidelines.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Independent worker

Education

High school diploma or GED

Tools

Microsoft Office

Meditech

Job description

• Customer Service-oriented: The patient access advocate will be extremely customer service-oriented, with a patient first attitude.
• Communication skills: The patient access advocate will have excellent communication and interpersonal skills, especially when it comes to interacting with patients and other hospital associates over the phone or in person if required.
• Organizational skills: This role requires strong administrative and organizational skills to help manage responsibilities effectively.
• Attention to detail: The patient access advocate should have the ability to multitask and maintain a strong attention to detail.
• Technical skills: Proficiency in Microsoft Office suite (Outlook, Excel, Word) and other communication tools. Meditech experience preferred but not required. After training, will need to be proficient in technology tools.
• Ability to function independently and as a team player in a fast-paced environment
• Strong written and verbal communication skills and excellent spelling

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Responsible for the registration, referral coordination, and scheduling of visits for the department
• Registers patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, collecting financial paperwork (e.g., patient responsibility statement, etc.), and co-payment as required
• Successfully completes and actively participates in ongoing, required Meditech and customer service training
• Has the attitude and mindset of “This patient or challenge is mine to own until I successfully satisfy or solve in a timely manner or pass it off to someone committed to doing the same.”
• May float to other areas throughout the department
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights
• Performs other duties as assigned

ADDITIONAL LICENSURE/CREDENTIAL REQUIREMENTS:

• High school diploma or GED

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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