Patient Access Advocate

Hancock Health; Greenfield (IN); On-site; USD 22,000 - 30,000; Full time

Job summary

Hancock Health in Greenfield, IN is seeking a Patient Access Advocate to provide high-quality customer service and support for patient registrations, scheduling, and referrals. The role requires attention to detail, strong communication with patients and hospital staff, and proficiency in MS Office with Meditech experience preferred.

The position emphasizes independence within a fast-paced team, adherence to HIPAA guidelines, and a patient-first approach to ensure timely and accurate visits and

Qualifications

• Customer service oriented with patient-first attitude.
• Excellent communication and interpersonal skills with patients and hospital staff.
• Strong administrative and organizational abilities.
• Ability to multitask with strong attention to detail.
• Proficiency in Microsoft Office and other communication tools; Meditech experience preferred.
• Able to work independently and as part of a fast-paced team.
• Strong written and verbal communication with good spelling.

Responsibilities

• Register patients and perform registration-related functions, obtaining consents and authorizations.
• Coordinate scheduling of visits and referrals for the department.
• Explain and collect patient financial paperwork as needed.
• Complete ongoing Meditech and customer service training.
• Maintain HIPAA privacy and patient confidentiality.

Skills

Customer service

Communication

Organization

Detail-oriented

Tech skills

Independent & team player

Written & verbal communication

MS Office

Education

High school diploma or GED

Tools

Meditech

Job description

• Customer Service-oriented: The patient access advocate will be extremely customer service-oriented, with a patient first attitude.


• Communication skills: The patient access advocate will have excellent communication and interpersonal skills, especially when it comes to interacting with patients and other hospital associates over the phone or in person if required.


• Organizational skills: This role requires strong administrative and organizational skills to help manage responsibilities effectively.


• Attention to detail: The patient access advocate should have the ability to multitask and maintain a strong attention to detail.


• Technical skills: Proficiency in Microsoft Office suite (Outlook, Excel, Word) and other communication tools. Meditech experience preferred but not required. After training, will need to be proficient in technology tools.


• Ability to function independently and as a team player in a fast-paced environment


• Strong written and verbal communication skills and excellent spelling

Qualifications

• Customer Service-oriented: The patient access advocate will be extremely customer service-oriented, with a patient first attitude.


• Communication skills: The patient access advocate will have excellent communication and interpersonal skills, especially when it comes to interacting with patients and other hospital associates over the phone or in person if required.


• Organizational skills: This role requires strong administrative and organizational skills to help manage responsibilities effectively.


• Attention to detail: The patient access advocate should have the ability to multitask and maintain a strong attention to detail.


• Technical skills: Proficiency in Microsoft Office suite (Outlook, Excel, Word) and other communication tools. Meditech experience preferred but not required. After training, will need to be proficient in technology tools.


• Ability to function independently and as a team player in a fast-paced environment


• Strong written and verbal communication skills and excellent spelling

JOB SPECIFIC CORE COMPETENCIES:

• Customer Service-oriented: The patient access advocate will be extremely customer service-oriented, with a patient first attitude.


• Communication skills: The patient access advocate will have excellent communication and interpersonal skills, especially when it comes to interacting with patients and other hospital associates over the phone or in person if required.


• Organizational skills: This role requires strong administrative and organizational skills to help manage responsibilities effectively.


• Attention to detail: The patient access advocate should have the ability to multitask and maintain a strong attention to detail.


• Technical skills: Proficiency in Microsoft Office suite (Outlook, Excel, Word) and other communication tools. Meditech experience preferred but not required. After training, will need to be proficient in technology tools.


• Ability to function independently and as a team player in a fast-paced environment


• Strong written and verbal communication skills and excellent spelling

Essential Functions And Responsibilities

• Responsible for the registration, referral coordination, and scheduling of visits for the department


• Registers patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, collecting financial paperwork (e.g., patient responsibility statement, etc.), and co-payment as required


• Successfully completes and actively participates in ongoing, required Meditech and customer service training


• Has the attitude and mindset of “This patient or challenge is mine to own until I successfully satisfy or solve in a timely manner or pass it off to someone committed to doing the same.”


• May float to other areas throughout the department


• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights


• Performs other duties as assigned

Additional Licensure/Credential Requirements

• High school diploma or GED

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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