Patient Access & Admissions Specialist (Day/Night)

Aiken Regional Medical Centers; Orlando (FL); On-site; USD 22,000 - 33,000; Full time

Job summary

Universal Health Services (Central Florida Behavioral Hospital in Orlando) is seeking a Patient Access Specialist/Coordinator to verify patient insurance benefits, determine ability to pay, collect deposits, and secure financing or self-pay arrangements. This role supports admissions and billing with accurate data entry and patient communication.

The position emphasizes handling non-clinical inquiries, documenting calls, and coordinating with Admissions to correct insurance issues, with day and

Qualifications

• High School diploma or equivalent required.
• Minimum one year of admissions and/or collections experience in a hospital setting.
• Psychiatric experience preferred.
• Basic Life Support/CPR available upon hire.
• Handle with Care Training available upon hire.
• Strong written and verbal skills; ability to deal effectively with hospital management and the public.
• Experience with online Admissions/Billing systems desirable.
• Ability to stay calm in stressful situations.
• Detail oriented with high accuracy.
• Good organizational and computer skills; ability to set priorities.
• Day and Night Shift available.

Responsibilities

• Ensures accurate data entry of inquiry calls, admissions, transfers, and discharges into MS4.
• Screens non-clinical patient questions and transfers to appropriate clinical parties.
• Documents calls in accordance with facility and departmental policies; maintain call records and file them accordingly.
• Assists callers with questions regarding program information and treatment options.

Skills

Verbal De-Escalation

Written communication

Mathematics

Customer service

Education

High School Diploma or equivalent

Tools

MS4 Admissions System

Online Admissions/Billing systems

Job description

Universal Health Services (Central Florida Behavioral Hospital in Orlando) is seeking a Patient Access Specialist/Coordinator to verify patient insurance benefits, determine ability to pay, collect deposits, and secure financing or self-pay arrangements. This role supports admissions and billing with accurate data entry and patient communication.

The position emphasizes handling non-clinical inquiries, documenting calls, and coordinating with Admissions to correct insurance issues, with day and