Patient Access Specialist/Coordinator

Henderson Hospital; Orlando (FL); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision plans

401(k) with company match

SoFi student loan refinancing

Tuition savings for nursing education

Career development opportunities

Pet insurance

Job summary

Universal Health Services is seeking a Patient Access Specialist/Coordinator at Central Florida Behavioral Hospital in Orlando. The role focuses on verifying insurance benefits, securing financial responsibilities, and coordinating admissions and billing with the back-end Business Office.

The position supports accurate data entry and patient communication across shift changes. Responsibilities include handling inquiries, documenting calls per policy, and assisting with program information.

Qualifications

• Minimum one year of admissions and/or collections experience in a hospital setting.
• High School Diploma or equivalent.
• Ability to pass a Level 2 Background Investigation.
• Strong written and verbal skills.
• Experience with online Admissions/Billing systems desirable.
• Day and Night Shift Available.

Responsibilities

• Ensures accurate data entry of inquiry calls, admissions, transfers, and discharges into MS4.
• Screens non-clinical patient questions and transfers to the appropriate clinical parties.
• Documents calls in accordance with facility and departmental policies; maintain call records.
• Assists callers with questions regarding program information and treatment options.

Skills

Data entry

MS4

Communication

Verbal De-Escalation

Customer service

Education

High School Diploma or equivalent

Tools

MS4 admissions system

Job description

Responsibilities

Central Florida Behavioral Hospital is a 174-bed, private psychiatric center located in Orlando, FL. The hospital provides 24-hour emergency services. Central Florida Behavioral Hospital offers a full continuum of care including inpatient treatment services for children, adolescents and adults; and partial hospitalization, intensive out-patient and ECT services for adults. Our treatment philosophy is based on a team approach that treats patients with dignity and respect, while delivering high-quality care.

Website

www.centralfloridabehavioral.com

Position Summary

The Patient Access Specialist/Coordinator uses various tools to determine and accurately verify patient’s insurance benefits and coverage. Securing financial responsibilities with each patient by financially assessing patients, determination of ability to pay, collection of deposits, negotiation of payment arrangements, securing financing of self-pay liability, identification of funding sources. Maintain database for patient accounting this log will detail all discharges and missed opportunities to collect. Reporting to back-end Business Office changes with patient’s coverage and communicate to Admissions any errors and changes within the patient insurance.

Job Duties/Responsibilities

• Ensures accurate data entry of inquiry calls, admissions, transfers, and discharges into MS4
• Screens non-clinical patient questions and transfer to the appropriate clinical parties.
• Appropriately documents call in accordance with facility and departmental policies, maintain call records and file them accordingly.
• Assists callers with questions regarding program information and treatment options.

Benefit Highlights

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Tuition savings to continue your nursing education with Chamberlain University
• Career development opportunities within UHS and its 300+ Subsidiaries!
• Pet Insurance
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

Qualifications

• bility to pass a Level 2 Background Investigation. Please visit the following link for more information: https://info.flclearinghouse.com
• High School Diploma or equivalent required.
• Minimum one (1) years of admissions and/or collections experience in a hospital setting is required, psychiatric experience is preferred.
• Basic Life Support/CPR (Can be obtained upon hire)
• Handle with Care Training (Can be obtained upon hire)
• Verbal De-Escalation Training (Can be obtained upon hire)
• Must have strong written and verbal skills; ability to deal effectively with all levels of hospital management and the public. Must be able to demonstrate average to high math skills.
• Prior experience with on-line Admissions/Billing systems is desirable.
• Ability to deal with diverse and stress related situations in a calm manner
• Must be detail oriented with a high degree of accuracy.
• Must have good organizational and computer technical skills and have the ability to set priorities.
• Day and Night Shift Available.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

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