Patient Access Coordinator - Day/Night Shifts

Henderson Hospital; Orlando (FL); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision plans

401(k) with company match

SoFi student loan refinancing

Tuition savings for nursing education

Career development opportunities

Pet insurance

Job summary

Universal Health Services is seeking a Patient Access Specialist/Coordinator at Central Florida Behavioral Hospital in Orlando. The role focuses on verifying insurance benefits, securing financial responsibilities, and coordinating admissions and billing with the back-end Business Office.

The position supports accurate data entry and patient communication across shift changes. Responsibilities include handling inquiries, documenting calls per policy, and assisting with program information.

Qualifications

• Minimum one year of admissions and/or collections experience in a hospital setting.
• High School Diploma or equivalent.
• Ability to pass a Level 2 Background Investigation.
• Strong written and verbal skills.
• Experience with online Admissions/Billing systems desirable.
• Day and Night Shift Available.

Responsibilities

• Ensures accurate data entry of inquiry calls, admissions, transfers, and discharges into MS4.
• Screens non-clinical patient questions and transfers to the appropriate clinical parties.
• Documents calls in accordance with facility and departmental policies; maintain call records.
• Assists callers with questions regarding program information and treatment options.

Skills

Data entry

MS4

Communication

Verbal De-Escalation

Customer service

Education

High School Diploma or equivalent

Tools

MS4 admissions system

Job description

Universal Health Services is seeking a Patient Access Specialist/Coordinator at Central Florida Behavioral Hospital in Orlando. The role focuses on verifying insurance benefits, securing financial responsibilities, and coordinating admissions and billing with the back-end Business Office.

The position supports accurate data entry and patient communication across shift changes. Responsibilities include handling inquiries, documenting calls per policy, and assisting with program information.