Patient Access & Admissions Navigator - Streamlined Care

UVM Health - Central Vermont Medical Center; Berlin (VT); On-site; USD 42,000 - 52,000; Full time

Job summary

UVM Health - Central Vermont Medical Center in Berlin, VT is seeking a Patient Access Navigator for 100% on-site work. The role supports scheduling, registration, insurance and payer eligibility management, as well as ADT order activities, delivering a courteous and efficient patient experience.

You will collaborate across departments, uphold regulatory requirements, and mentor staff while maintaining calm under pressure.

Qualifications

• Proficient with computers and high keyboarding activity
• Strong interpersonal communication and problem-solving skills
• Knowledge of medical terminology is preferred
• Understanding of healthcare regulatory requirements related to payer authorization and billing

Responsibilities

• Coordinate scheduling, registration, insurance and payer eligibility management.
• Manage ADT order processing to support operations.
• Deliver exceptional customer service to patients, families and visitors.
• Serve as a mentor and resource for staff to support service recovery and smooth operations.

Skills

Customer service

Verbal communication

Multitasking

Problem solving

Typing speed

Tools

Microsoft Office

Job description

UVM Health - Central Vermont Medical Center in Berlin, VT is seeking a Patient Access Navigator for 100% on-site work. The role supports scheduling, registration, insurance and payer eligibility management, as well as ADT order activities, delivering a courteous and efficient patient experience.

You will collaborate across departments, uphold regulatory requirements, and mentor staff while maintaining calm under pressure.