Patient Access Acute Coordinator

Intermountain Healthcare Inc.; Grand Junction (CO); On-site; USD 31,000 - 47,000; Full time

Job summary

The Patient Access Acute Coordinator at St. Marys Regional Hospital in Grand Junction, CO, is a full-time role responsible for overseeing acute registration, coordinating scheduling, verifying insurance, collecting co-pays, and ensuring compliance with HIPAA and price transparency.

The SME on the team will lead floor time planning, assist with reports, support staff, guide patient estimates and financial assistance options, and collaborate with care teams to maintain smooth patient flow.

Qualifications

• Customer service experience in healthcare.
• Proficient in Microsoft Office, internet and email.
• Basic knowledge of healthcare insurance plans.
• Basic knowledge of HIPAA/EMTALA compliance.
• Ability to deliver excellent customer service.
• Ability to train others.
• Ability to work in a fast-paced environment.
• Currently at Patient Access Acute Representative II level with Level II certification.

Responsibilities

• Manage expected floor time with supervisor and assist with reports.
• Act as SME; follow up on appeals, denials, inquiries, and update accounts.
• Provide staff on the floor with escalation support.
• Inform patients about estimates, financial assistance, payment plans, and charity care.
• Coordinate with clinical and administrative staff for smooth patient flow.
• Update patient records in the EHR and follow downtime procedures.
• Follow up on pending issues such as prior authorizations, referrals, and estimates.

Skills

Interpersonal

Customer service

Insurance verification

Computer literacy

Payment processing

Medical billing

Problem solving

Education

High School diploma or equivalent

Tools

Epic

Job description

St. Marys Regional Hospital

Full time

R187083

Job Description

The Patient Access Acute Coordinator serves as a subject matter expert for the acute registration team. The Coordinator is responsible for providing excellent customer service and facilitating the registration and scheduling process for patients and visitors at Intermountain Health in multiple service lines. The Coordinator manages expected floor time and assists in the preparation of periodic reports. The caregiver ensures that accurate and complete information is collected and entered into the system, verifies insurance and eligibility, collects co-pays and balances, follows up on pending issues, and meets all regulatory guidelines. The caregiver adheres to Intermountain Health's policies and procedures, as well as federal and state regulations regarding patient privacy, confidentiality, estimates, no surprises/price transparency, etc...

The shifts for this "lead" position are

Tuesday: 9am-7:30pm

Wednesday 9am-7:30pm

Thurday 1:30pm-12am

Friday 1:30-12am

Essential Functions

• Works with the supervisor to manage expected floor time schedules.
• Assists supervisor with required periodic reports.
• Acts as Subject Matter Expert (SME) in the department. Assists with the follow up on appeals, denials, answer inquiries and update accounts as necessary. Identify problems and communicate with the Revenue Service Center, Care Management team, Payer Relations and insurance companies in a timely manner.
• Provides support for staff on the floor when issues are escalated.
• Provides patients with information on estimates, financial assistance, payment plans, and charity care.
• Coordinates with clinical and administrative staff to ensure smooth patient flow and quality care.
• Documents and updates patient records in the electronic health system and demonstrates competency in downtime procedures.
• Follows up on pending issues and escalations, such as prior authorizations, referrals, and estimates.

Skills

• Interpersonal Skills
• Customer Service
• Insurance Verification
• Computer Literacy
• Payment Processing
• Medical Billing
• Problem Solving

Qualifications

Required

• Demonstrated experience in a customer service role, preferably in healthcare.
• Demonstrated proficiency in computer skills including Microsoft Office, internet and email.
• Demonstrates basic knowledge of healthcare insurance plans.
• Demonstrates basic knowledge of healthcare compliance policies – HIPAA, EMTALA.
• Demonstrates ability to provide excellent customer service.
• Demonstrates ability to serve as a trainer.
• Demonstrated ability to work in a fast-paced environment.
• Must currently be at a Patient Access Acute Representative II level, having passed the Level II certification.

Preferred

• High School diploma or equivalent.
• Experience with Epic.
• One (1) year experience in a Patient Access Acute Representative II role.
• Three (3) years of experience in customer service in a healthcare organization.

Physical Requirements

• Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require caregivers to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location

St. Marys Regional Hospital

Work City

Grand Junction

Work State

Colorado

Scheduled Weekly Hours

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$22.39 - $34.06

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

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Thanks for your interest in continuing your career with our team!